NEC Univerge SV9100 - Group Supervisor

Issue 1.0
2-506 Program 41 : ACD Setup
Description
For each Group (1~64), use Program 41-04 : Group Supervisor to assign the group supervisor extension
and operating mode. Operating modes are:
 0 = Supervisor extension does not receive Group calls.
 1 = Supervisor extension receives Group overflow calls only.
 2 = Supervisor extension receives Group calls just like all other agents.
A Group can have only one supervisor. In addition, an extension can be a supervisor for only one Group.
Conditions
If you assign an extension as a Group Supervisor in this program, you cannot program the same extension as
a System Supervisor in Program 41-01-01.
Feature Cross Reference
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Program 41 : ACD Setup
41-04 : Group Supervisor
Level:
SA
Input Data
Group No. 01~64
Item
No.
Item Input Data Default
01
Group Supervisor
Extension
Extension Number (Up to eight digits)
No
Setting
02
Operation Type
0 = Do not receive incoming calls (No)
1 = Receive incoming calls for overflow (Busy)
2 = Receive incoming calls all the time (Yes)
0