Issue 1.0
2-510 Program 41 : ACD Setup
Description
For each Group (1~64), use Program 41-08 : Overflow Options to assign the overflow mode (0~9),
destination and announcement message types. Delay Announcement functions are not available for
pilot number calls. Each Group can have unique overflow options. The table below outlines the entry
options.
Program 41 : ACD Setup
41-08 : Overflow Options
Level:
SA
Input Data
Group No. 01~64
Item
No.
Item Input Data Default
01
Overflow
Operation Mode
0 = No Overflow (None)
1 = Overflow with No Announcement
2 = No Overflow with First Announcement Only
3 = No Overflow with First & Second Announcements
4 = Overflow with First Announcement Only
5 = Overflow with First & Second Announcement
6 = --- Not Used ---
7 = --- Not Used ---
8 = No Overflow with Second Announcement Only
9 = Overflow with Second Announcement Only
0
02
Overflow
Destination
0 = No Setting
1~64 = Group
65 = Overflow Table (Program 41-09)
66 = Voice Mail Integration
67 = System Speed (Program 41-08-05)
68 = Incoming Ring Group (Program 41-08-06)
0
03
Delay
Announcement
Source Type
0 = ACI
1 = VRS
2 = VM8000 InMail
0
04
Overflow Transfer
Time
0~64800 (sec)
30
05
System Speed Dial
Bin
0~9999 (Used when 41-08-02 is set to 67)
9999
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