NEC Univerge SV9100 - Skill Based Routing Setup

Issue 1.0
2-532 Program 41 : ACD Setup
Description
Use Program 41-22 : Skill Based Routing Setup to assign if the Group can use or not use Skill Based
Routing.
Conditions
None
Feature Cross Reference

Contact Center
Program 41 : ACD Setup
41-22 : Skill Based Routing Setup
Level:
SA
Input Data
Group No. 01~64
Item
No.
Item Input Data Default
01
Skill Base Routing
This option determines if the Skill Based Routing is Used (1), or
Not Used (0).
0 = Off
1 = On
0