NEC Univerge SV9100 - Caller ID Marking Setup

Issue 1.0
2-534 Program 41 : ACD Setup
Description
Use Program 41-24 : Caller ID Marking Setup to assign Enable/Disable the availability of setting that the
Agent can mark the originator caller ID, system base.
Conditions
None
Feature Cross Reference
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Contact Center
Program 41 : ACD Setup
41-24 : Caller ID Marking Setup
Level:
SA
Item
No.
Item Input Data Default
01
Caller ID Marking Setup
Enable/Disable the availability of setting that the Agent can
mark the originator caller ID, system base.
0: Disable
1: Enable
0
02
Agent Info for Caller ID
Set whether the Agent ID or extension number of the Agent
is used to mark with the CID in the buffer.
0: Agent Extension Number
1: Agent ID
0
03
Caller ID Buffer Clear Timer
Set time interval for clearing stored Caller ID record in buffer.
1~168 (hours)
24
04
Caller ID Buffer Store Size
Set the Caller ID Buffer Size. When the number of CID
records is over the limit, CID buffer threshold alarm (71) can
be reported.
1000~10000
10000