Issue 1.0
SV9100 Programming Manual 2-507
Description
Use Program 41-05: Agent Work Schedules to set up the Work Schedules for Agents and Groups. For
each Work Schedule (1~4), designate the start and stop times for each of the eight Work Periods. After
you set up the schedules in this program, assign them to days of the week in Program 41-07. (This is the
same program used by the Trunk Work Schedules.)
Extensions can log in only during their work period. Extensions receive the following calls when they are
logged in.
Call on a Trunk
When the incoming ring group is assigned in the operating time (Program 41-03 and 41-06).
Pilot Number Call
Any time – if extensions are available.
Conditions
None
Feature Cross Reference
Contact Center
Program 41 : ACD Setup
41-05 : Agent Work Schedules
Level:
SA
Input Data
Work Schedule Time Pattern 1~4
Item
No.
Work Period
Mode Number
Start Time End Time Default
01 1~8 0000~2359 0000~2359 (Start) 0000
(End) 0000
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