Issue 1.0
SV9100 Programming Manual 2-521
Description
Use Program 41-15 : Queue Alarm Information to assign the options for Audible Indication for Log
Out/Off Duty mode for each group.
These program settings provide an alarm to the agents, but no Queue Status Display is indicated. Do
not use these programs if the alarm options are defined in Program 41-20-01 through 41-20-05.
Program 41 : ACD Setup
41-15 : Queue Alarm Information
Level:
SA
Feature Available in Program 41-15 Available in Program 41-20
Queue Status Display --- Yes
Queue Status Display
Time
--- Yes
Alarm Yes Yes
Alarm Send Time
Program 41-15-02 determines the
length/interval of the alarm.
Yes
Interval Time of Queue
Status Display
Yes
Class of Service --- Yes
Timing of Alarm and
Display Queue Status
Alarm triggered after the number of
calls in Program 41-15-01 is
exceeded.
Alarm triggered after the number of
calls in Program 41-20-01 is exceeded.
Then follows Program 41-20-03 time for
displaying status.
Input Data
Group No. 01~64
Item
No.
Item Input Data Default
01
Number of Calls in Queue to Activate Alarm Information
0~400
0 = No Alarm
0
02
Interval Time of Alarm Information
Input the alarm sound time.
0~64800 (sec)
0
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