NEC Univerge SV9100 - Page 560

NEC Univerge SV9100

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Issue 1.0

2-520 Program 41 : ACD Setup

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Feature Cross Reference

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Table of Contents

Default Chapter7
- Table of Contents7
- Issue26
Chapter 1 Introduction29
- SV9100 Terminal Keys for Entering Data32
- UX5000 Terminal Keys for Entering Data33
- Table 1-3 Keys for Entering Names34
- Softkey Display Prompts35
- System Number Plan/Capacities36
- Table36
Chapter 2 Programming the UNIVERGE SV910041
Program 10 : System Configuration Setup41
- Table 2-1 Programming Modes41
- Time and Date43
- Location Setup44
- ETU Setup45
- Music on Hold Setup57
- General Purpose Relay Setup59
- ISDN-BRI Setup60
- Pre-Ringing Setup61
- DTMF and Dial Tone Circuit Setup62
- GCD-CP10 Network Setup64
- In-DHCP Server Setup68
- Managed Network Setup69
- Client Information Setup70
- Option Information Setup71
- H.323 Gatekeeper Setup75
- H.323 Alias Address Setup76
- Voip DSP Resource Selection77
- LAN Setup for External Equipment78
- GCD-CP10 Hardware Setup80
- SIP System Interconnection Setup82
- Daylight Saving Setup84
- H.323 Gateway Prefix Setup86
- IP System ID87
- SIP System Information Setup88
- SIP Server Information Setup90
- Network Keep Alive Setup94
- PRI Networking Channel Limitation96
- SIP Registrar/Proxy Information Basic Setup97
- SIP Trunk Registration Information Setup98
- Upnp Setup99
- BGM Resource Setup100
- Fractional Setup101
- General Purpose Contact Detector102
- Virtual Loop Back Port Setting103
- DT800/DT700 Server Information Setup104
- Terminal License Server Information Setup108
- License Activation109
- License File Activation110
- License Information111
- PRI/T1 Selection of CD-PRTA116
- Free/Demo License Information117
- License Configuration for each Package118
- Package Network Setup119
- XML Portal IP Phone121
- DT800/DT700 Network Setup122
- Netbios Setting123
- NTP Server124
- SIP Stack Configuration Setup125
- IP Trunk Availability127
- UC Server General Settings128
- UC Server Voicemail Interface Settings130
- UC Server Contact Center Settings131
- Network Security Setup132
Program 11 : System Numbering135
- System Numbering135
- Table136
- Extension Numbering143
- Virtual Extension Numbering145
- ACI Extension Numbering147
- Department Group Pilot Numbers148
- ACI Group Pilot Number150
- Trunk Access Code151
- Service Code Setup (for System Administrator)153
- Service Code Setup (for Setup/Entry Operation)156
- Service Code Setup (for Service Access)160
- Service Code Setup (for Contact Center)164
- Service Code Setup (for Hotel)166
- Service Code Setup, Administrative (for Special Access)168
- Single Digit Service Code Setup170
- Group Pilot Number172
- Remote Conference Group Pilot Number173
- Dial Extension Analyze Table174
Program 12 : Night Mode Setup175
- Night Mode Function Setup175
- Automatic Night Service Patterns176
- Weekly Night Service Switching178
- Holiday Night Service Switching180
- Night Mode Group Assignment for Extensions181
- Night Mode Group Assignment for Trunks182
- Text Data for Night Mode183
- Night Mode Service Range185
Program 13 : Abbreviated Dialing187
- Speed Dialing Function Setup187
- Group Speed Dialing Bins188
- Speed Dialing Group Assignment for Extensions189
- Speed Dialing Number and Name190
- Speed Dial Trunk Group193
- Telephone Book Dial Number and Name194
- Telephone Book System Name195
- Telephone Book Group Name196
- Telephone Book Routing197
Program 14 : Trunk, Basic Setup199
- Basic Trunk Data Setup199
- Analog Trunk Data Setup205
- Behind PBX Setup208
- Trunk Group209
- Trunk Group Routing210
- Trunk Access Map Setup212
- Music on Hold Source for Trunks214
- Conversation Recording Destination for Trunks215
- ID Setup for IP Trunk216
- SIP Register ID Setup for IP Trunk217
- CCIS System Route ID218
- CCIS Trunk CIC Assignment219
- IP Trunk Data Setup220
Program 15 : Extension, Basic Setup223
- Basic Extension Data Setup223
- Multiline Telephone Basic Data Setup226
- Single Line Telephone Basic Data Setup235
- IP Telephone Terminal Basic Data Setup239
- Trunk Access Map for Extensions245
- Programmable Function Keys246
- Incoming Virtual Extension Ring Tone Setup256
- Virtual Extension Ring Assignment258
- Incoming Virtual Extension Ring Tone Order Setup259
- Virtual Extension Delayed Ring Assignment261
- Conversation Recording Destination for Extensions262
- Loop Key Data263
- Programmable One-Touch Keys264
- SIP Register ID Setup for Extension265
- CO Message Waiting Indication266
- Virtual Extension Key Enhanced Options267
- System Telephone Book Setup for Extension269
- LCD Line Key Name Assignment270
- Mobile Extension Setup271
- Incoming Virtual Extension Large LED Setup273
- Registration of Standard SIP Terminal274
- DESI-Less276
- Power Saving Setup277
- Setting of Function Key for BTH Handset278
Program 16 : Department Group Setup281
- Department Group Basic Data Setup281
- Department Group Assignment for Extensions283
- Secondary Department Group284
- Call Restriction between Department Groups285
Program 20 : System Option Setup287
- System Options287
- System Options for Multiline Telephones289
- System Options for Single Line Telephones292
- System Options for Virtual Extensions294
- Class of Service for Extensions295
- Class of Service Options (Administrator Level)296
- Class of Service Options (Outgoing Call Service)299
- Class of Service Options (Incoming Call Service)302
- Class of Service Options (Answer Service)304
- Class of Service Options (Hold/Transfer Service)306
- Class of Service Options (Charging Cost Service)310
- Class of Service Options (Supplementary Service)311
- Class of Service Options for DISA/E&M316
- Ring Cycle Setup318
- Selectable Display Messages320
- Operator Extension323
- Service Tone Timers324
- System Options for Caller ID326
- Message Setup for Non-Caller ID Data328
- System Options for Long Conversation329
- System Options for Wireless - DECT Service330
- System Options for CTI331
- ISDN Options332
- Multiplier Changing CO334
- Trunk to Trunk Conversation335
- Timer Class for Extension336
- Timer Class for Trunks337
- Timer Class Timer Assignment338
- Remote Conference Group Setting342
- Extension's Operator Setting344
- Trunk's Operator Setting345
- Operator Extension Group Setup346
- Operator Group Setting347
- Watch Mode Setup348
- Remote Watch Setup349
- Security Sensor Setup350
- Time Pattern Setting for Watch Mode352
- Time Pattern Setting for Security Sensor353
- Night Mode Group Assignment for Power Save Group354
- Power Supply Mode for each Power Save Group355
- Delay Timer for Security Sensor356
- UC User Information Settings357
- UC Server Presence Settings358
- UC Server User Settings360
- UC Server Telephony Settings362
- UC Server Call Alerts Feature Settings363
  - UC Exception Table364
  - UC Web Application Setting365
  - Multi-Device Group Setup (Terminal Information)366
  - STUN/TURN Server Setting367
Program 21 : Outgoing Call Setup369
- System Options for Outgoing Calls369
- Trunk Group Routing for Extensions373
- Trunk Group Routing for Trunks374
- Toll Restriction Class for Extensions375
- Toll Restriction Class376
- Table376
- Toll Restriction Table Data Setup379
- Table381
- Toll Restriction Override Password Setup382
- Repeat Dial Setup383
- Dial Block Setup384
- Dial Block Restriction Class Per Extension385
- Extension Ringdown (Hotline) Assignment386
- ISDN Calling Party Number Setup for Trunks387
- ISDN Calling Party Number Setup for Extensions388
- Walking Toll Restriction Password Setup389
- Individual Trunk Group Routing for Extensions390
- Trunk Group Routing for Networking391
- IP Trunk (SIP) Calling Party Number Setup for Trunk392
- IP Trunk (H.323) Calling Party Number Setup for Extension393
- IP Trunk (SIP) Calling Party Number Setup for Extension394
- Toll Restriction for Trunks (Seized Trunk Basis Setting)395
- CO Message Waiting Indication - Call Back Settings396
- Expansion Calling Party Setup for Extension397
Program 22 : Incoming Call Setup399
- System Options for Incoming Calls399
- Incoming Call Trunk Setup401
- Trunk Ring Tone Range403
- Incoming Extension Ring Group Assignment405
- Incoming Trunk Ring Group Assignment406
- Normal Incoming Ring Mode407
- DIL Assignment408
- DIL/IRG no Answer Destination409
- DID Basic Data Setup410
- DID Translation Table Setup412
- Table412
- Default Table412
- DID Translation Number Conversion414
- DID Intercept Ring Group418
- DID Trunk Group to Translation Table Assignment420
- VRS Delayed Message for IRG421
- VRS Delayed Message for Department Group423
- Private Call Refuse Target Area Setup425
- Dial-In Conversion Table Area Setup for Time Pattern426
- Private Call Assignment Setup427
- Flexible Ringing by Caller ID Setup428
Program 23 : Answer Features Setup429
- Call Pickup Groups429
- Universal Answer/Auto Answer430
- Table430
- Ringing Line Preference for Virtual Extensions432
Program 24 : Hold/Transfer Setup433
- System Options for Hold433
- System Options for Transfer435
- Park Group437
- Automatic Trunk-To-Trunk Transfer Target Setup438
- Department Group Transfer Target Setup439
- Call Forward Split Settings440
Program 25 : VRS/DISA Setup443
- VRS/DISA Line Basic Data Setup443
- DID/DISA VRS Message444
- VRS/DISA Transfer Ring Group with Incorrect Dialing445
- VRS/DISA Transfer Ring Group with no Answer/Busy446
- VRS/DISA Error Message Assignment447
- VRS/DISA One-Digit Code Attendant Setup448
- System Timers for VRS/DISA450
- DISA User ID Setup452
- Class of Service for DISA Users453
- Trunk Group Routing for DISA454
- DISA Toll Restriction Class455
- Alternate Trunk Group Routing for DISA456
- System Option for DISA457
- VRS/DISA Transfer Target Setup458
- VRS/DISA Talkie Base Setup459
- VRS/DISA Attendant Message Service Setup461
- VRS/DISA Attendant Message Timer Setup463
Program 26 : ARS Service465
- Automatic Route Selection Service465
- Dial Analysis Table for ARS/LCR467
- ARS Dial Treatments469
- ARS Class of Service471
- LCR Carrier Table472
- LCR Authorization Code Table473
- LCR Cost Center Code Table474
- LCR Manual Override Access Code Table475
- LCR Manual Override Exemption Table476
- Transit Network ID Table477
- Network Specific Parameter Table for ARS478
- ARS Class of Service for Netlink (DT700)479
Program 30 : DSS/DLS Console Setup481
- DSS Console Operating Mode481
- DSS Console Extension Assignment482
- DSS Console Key Assignment483
- DSS Console Alternate Answer490
- DSS Console Lamp Table491
- DSS Console IP Terminal Setup494
Program 31 : Paging Setup495
- System Options for Internal/External Paging495
- Internal Paging Group Assignment497
- Internal Paging Group Settings498
- External Paging Zone Group501
- Universal Night Answer/Ring over Page502
- External Speaker Control503
- Combined Paging Assignments505
- BGM on External Paging506
Program 32 : Door Box and Sensor Setup507
- Door Box Timers Setup507
- Door Box Ring Assignment508
- Door Box Basic Setup509
- Door Box Name Setup510
Program 33 : CTA and ACI Setup511
- ACI Port Type Setup511
- ACI Department Calling Group512
Program 34 : Tie Line Setup513
- E&M Tie Line Basic Setup513
- E&M Tie Line Class of Service515
- Trunk Group Routing for E&M Tie Lines516
- E&M Tie Line Toll Restriction Class517
- Tie Line Outgoing Call Restriction518
- Add/Delete Digit for E&M Tie Line519
- E&M Tie Line Timer520
- Toll Restriction Data for E&M Tie Lines521
- Table521
- ANI/DNIS Service Options522
- Digits Delete for T1 ANI Assignment525
Program 35 : SMDR Account Code Setup527
- SMDR Options527
- SMDR Output Options529
- Account Code Setup532
- Verified Account Code Table534
Program 40 : Voice Recording System535
- Voice Prompt Language Assignment for VRS535
- Voice Announcement Service Option537
- Preamble Message Assignment539
Program 41 : ACD Setup541
- System Options for Contact Center541
- Group and Agent Assignments543
- Incoming Ring Group Assignment for Group544
- Group Supervisor546
- Agent Work Schedules547
- Trunk Work Schedules548
- Weekly Schedule Setup549
- Overflow Options550
- Overflow Table Setting552
- ACI Delay Announcement553
- VRS Delay Announcement554
- Night Announcement Setup556
- VRS Message Number for Night Announcement557
- Options Setup558
- Queue Alarm Information561
- Threshold Overflow563
- Login Mode Setup564
- Agent Identity Code Setup565
- Voice Mail Delay Announcement567
- Queue Display Settings569
- Login ID Setup571
- Skill Based Routing Setup572
- Skill Table Setup573
- Caller ID Marking Setup574
Program 42 : Hotel Setup575
- System Options for Hotel/Motel575
- Hotel/Motel Telephone Setup578
- Class of Service Options (Hotel/Motel)580
- Hotel Mode One-Digit Service Codes582
- Hotel Room Status Printer583
- PMS Service Setting584
- PMS Restriction Level Conversion Table586
- Flexible Setup for Room Status587
Program 44 : ARS/F-Route Setup589
- System Options for ARS/F-Route589
- Dial Analysis Table for ARS/F-Route Access590
- Dial Analysis Extension Table592
- ARS/F-Route Selection for Time Schedule594
- ARS/F-Route Table595
- Additional Dial Table597
- Gain Table for ARS/F-Route Access598
- Time Schedule for ARS/F-Route600
- Weekly Schedule for ARS/F-Route602
- Holiday Schedule for ARS/F-Route603
Program 45 : Voice Mail Integration605
- Voice Mail Integration Options605
- NSL Option Setup608
- Voice Mail Digit Add Assignment609
- Voice Mail Send Protocol Signal Without Additional Digits610
Program 47 : Inmail611
- SV8100 Inmail System Options611
- SV8100 Inmail Station Mailbox Options617
- SV8100 Inmail Group Mailbox Options623
- Group Mailbox Subscriber Options624
- SV8100 Inmail Routing Mailbox Options630
- Call Routing Mailbox Options633
- Announcement Mailbox Options635
- SV8100 Inmail Trunk Options637
- VM8000 Inmail Answer Table Options640
- Table 2-17 Basic Tones641
- VM8000 Inmail Answer Schedules644
- VM8000 Inmail Dial Action Tables653
- Routing Directory Mailbox Options659
- Routing Distribution Mailbox Options660
- VM8000 Inmail SMTP Setup661
- VM8000 Inmail POP3 Setup662
- Station Mailbox Message Notification663
- Station Mailbox Find-Me Follow-Me Options665
- Group Mailbox Notification Options667
- Group Mailbox Find-Me Follow-Me Options669
Program 50 : Common Channel Interoffice Signaling Service671
- CCIS System Setting671
- Connecting System Settings672
- CCIS Destination System Settings674
- CCIS Office Code Assignment675
- CCIS Maximum Call Forwarding Hop Counter676
- CCIS Feature Availability677
- CCIS Centralized Billing Center Office678
- CCIS Centralized BLF Sending Group Assignment679
- CCIS Centralized BLF Sending Extension Number Assignment680
- CCIS Centralized BLF Interval Time Assignment682
- CCIS Centralized Day/Night Switching Sending Group Assignment683
- CCIS Centralized Day/Night Mode to System Mode Assignment684
- CCIS Centralized Response Timeout Assignment685
- CCIS Intercom Digits for Caller ID Call Return686
- CCIS over IP Basic Information Setting687
Program 51 : Netlink Service689
- Netlink System Property Setting689
- Netlink System Basic Setup691
- Netlink Internet Protocol Address List Setting692
- IP Address Setting of Top Priority Primary System of Netlink693
- Netlink Timer Settings694
- Netlink Primary Automatic Integration Setting696
- Netlink Primary Compulsion Specification Setting697
- Primary Netlink Setting698
- Netlink Communication Port Settings699
- Virtual Slot Setting701
- Netlink System Information702
- Primary System Information703
- Netlink Options704
- Netlink System Control705
- Demonstration Setting706
- Netlink System Data Replication Mode Setting707
- Netlink DT80/DT700 Server Individual Information Setup709
- Netlink Configuration Options710
- Netlink IP Trunk (SIP) Calling Party Number Setup for Extension711
Program 80 : Basic Hardware Setup for System713
- Service Tone Setup713
- DTMF Tone Setup720
- DTMF Tone Receiver Setup722
- Call Progress Tone Detector Setup725
- Date Format for SMDR and System728
- Call Progress Tone Detector Frequency Setup729
- Short Ring Setup730
- Table 2-18 Frequency 1/2 Table730
- DTMF Tone Receiver Setup733
- DTMF Tone Receiver Setup - 2735
- DTMF Tone Receiver Setup - 3736
Program 81 : Basic Hardware Setup for Trunk737
- COT Initial Data Setup737
- DIOPU Initial Data Setup740
- TLI Initial Data Setup742
- ISDN BRI Layer 1 (T-Point) Initial Data Setup744
- ISDN BRI & PRI Layer 2 (T-Point) Initial Data Setup745
- ISDN BRI & PRI Layer 3 (T-Point) Timer Setup746
- CODEC Filter Setup for Analog Trunk Port748
- T1 Trunk Timer Setup749
- COT CODEC (QSLAC) Filter Setting754
- DIOPU (LD Trunk) CODEC (QSLAC) Filter Data Setup757
- TLIU(2W) CODEC (QSLAC) Filter Data Setup760
- TLIU(4W) CODEC (QSLAC) Filter Data Setup763
- CODEC Filter Option Data Type Setup766
Program 82 : Basic Hardware Setup for Extension767
- Incoming Ring Tone767
- DSS Console LED Pattern Setup770
- LCA Initial Data Setup772
- ISDN BRI Layer 2 Initial Setup774
- ISDN BRI Layer 3 Timer Setup775
- CODEC Filter Setup for Analog Station Port777
- Sidetone Volume Setup778
- LCA CODEC Filter Data Setup779
- Handset/Headset Gain for Multiline Telephone782
- OPX CODEC (QSLAC) Filter Data Setup783
- SLI CODEC (QSLAC) Filter Data Setup786
- CODEC Filter Option Data Type Setup789
Program 84 : Hardware Setup for Voip791
- H.323 Trunk Basic Information Setup791
- H.225 and H.245 Information Basic Setup793
- PVA Data Setting795
- Firmware Download Setup796
- VLAN Setup797
- Tos Setup798
- Networking CODEC Information Basic Setup800
- SIP Trunk CODEC Information Basic Setup802
- SIP Trunk Basic Information Setup807
- H.323/SIP Phone Keep Alive Setup810
- Voip Limiter Control Gain Setup811
- SIP Extension CODEC Information Basic Setup812
- SIP Extension Basic Information Setup816
- CCIS over IP CODEC Information Basic Setup817
- DT800/DT700 Multiline Logon Information Setup820
- DT800/DT700 Multiline Basic Information Setup822
- DT800/DT700 Multiline CODEC Basic Information Setup824
- Netlink CODEC Information Basic Setup827
- IPL Basic Setup830
- DT800/DT700 Multiline Firmware Name Setup834
- DT800/DT700 CODEC Information Fixed Mode Setup835
- PVA-CCIS over IP CODEC Setup836
- Voipdb Echo Canceler Setup839
- Fax over IP Setup843
- Voipdb DTMF Setup845
- Voipdb RFC2833 Playout Setup846
- Voipdb DTMF Transmit Setup847
- Voipdb DTMF Detection Setup848
- Voipdb Network Side Echo Canceler Setup849
- SIP Trunk Message Customization852
- Installation Date853
- Programming Password Setup854
- Save Data856
- Load Data857
- Slot Control858
- Trunk Control860
- Station Control861
- System Reset862
- Automatic System Reset Time Setup863
- System Alarm Setup864
- System Alarm Report877
- System Alarm Output879
- System Information Output880
- Main Software Information881
- Firmware Information882
- Dial Block Release883
- Traffic Report Data Setup884
- Traffic Report Output886
- Deleting Registration of IP Telephones887
- System Alarm Report Notification Time Setup888
- System Alarm Report CC Mail Setup889
- Program Access Level Setup890
- User Programming Password Setup891
- DIM Access over Ethernet892
- Firmware Information893
- Wizard Programming Level Setup894
- Firmware Update Time Setting895
- Set Temporary License897
- User Programming Data Level Setup898
- Virtual Loop Back Port Reset901
- Server Setting to Update Terminal Local Data902
- DT800/DT700 Multiline Terminal Version Information903
- Deleting Terminal License of DT800/DT700904
- Deleting Terminal License of TCP Interface905
- Temporary Password Change for DT800/DT700906
- Button Kit Information of Multiline Telephone907
- Protection Mode Setup for Multiline Telephone908
- System Alarm Display Setup909
- Alarm Setup for Maintenance Exchange910
- System Alarm Save912
- System Alarm Clear913
- Pc/Web Programming914
- Free License Select915
- NTP Setup916
- Backup Recovery Data917
- Restore Recovery Data918
- Delete Recovery Data919
- T1/ISDN Layer Status Information920
- Manual Slot Install921
- Security ID Information922
- DT800/DT700 Control923
- SNMP Setup924
- 1St Party CTI Authentication Password Setup925
- Side Tone Auto Setup926
- Outbound IP Connection Setup927
- Line Load Control928
- LAN Link Speed Information929
Program 92 : Copy Program935
- Delete All Extension Numbers935
- Copy Program by Port Number936
- Extension Data Swap937
- Extension Data Swap Password940
- Fill Command941
- Delete Command943
Program 93: System Information945
- Day/Night Mode Information945
- Trunk Information946
- Extension Information947
- Redial List950
- Department Group Information951
- IP Address List for 1St Party CTI Connection952