Issue 1.0
SV9100 Programming Manual 2-529
Description
Use Program 41-20 : Queue Display Settings to assign the options for the Queue Status Display feature.
This program allows the Queue Status Display, and causes an alarm to sound, when the parameters in
this program are met.
Program 41-15 can also provide a queue alarm to the agents. The options in Program 41-20 should not
be used if 41-15 is set.
Program 41 : ACD Setup
41-20 : Queue Display Settings
Level:
SA
Feature
Available in
Program 41-15
Available in
Program 41-20
Queue Status Display --- Yes
Queue Status Display
Time
--- Yes
Alarm Yes Yes
Alarm Send Time
Program 41-15-02 determines the
length/interval of the alarm.
Yes
Interval Time of Queue
Status Display
Yes
Class of Service --- Yes
Timing of Alarm and
Display Queue Status
Alarm triggered after the number of
calls in Program 41-15-01 is exceeded.
Alarm triggered after the number of
calls in Program 41-20-01 is
exceeded. Then follows Program
41-20-03 time for displaying status.
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