SV9100 Programming Manual xi
Issue 4.0
Program 35 : SMDR Account Code Setup
35-01 : SMDR Options .......................................................................2-487
35-02 : SMDR Output Options ...........................................................2-489
35-05 : Account Code Setup ..............................................................2-492
35-06 : Verified Account Code Table .................................................2-494
Program 40 : Voice Recording System
40-07 : Voice Prompt Language Assignment for VRS .......................2-495
40-10 : Voice Announcement Service Option ....................................2-497
40-11 : Preamble Message Assignment ............................................2-499
Program 41 : ACD Setup
41-01 : System Options for Contact Center .......................................2-501
41-02 : Group and Agent Assignments ..............................................2-503
41-03 : Incoming Ring Group Assignment for Group .........................2-504
41-04 : Group Supervisor ..................................................................2-506
41-05 : Agent Work Schedules ..........................................................2-507
41-06 : Trunk Work Schedules ..........................................................2-508
41-07 : Weekly Schedule Setup .......................................................2-509
41-08 : Overflow Options ..................................................................2-510
41-09 : Overflow Table Setting .........................................................2-512
41-10 : ACI Delay Announcement .....................................................2-513
41-11 : VRS Delay Announcement ....................................................2-514
41-12 : Night Announcement Setup ...................................................2-516
41-13 : VRS Message Number for Night Announcement ..................2-517
41-14 : Options Setup ........................................................................2-518
41-15 : Queue Alarm Information ......................................................2-521
41-16 : Threshold Overflow ...............................................................2-523
41-17 : Login Mode Setup .................................................................2-524
41-18 : Agent Identity Code Setup .....................................................2-525
41-19 : Voice Mail Delay Announcement ...........................................2-527
41-20 : Queue Display Settings .........................................................2-529
41-21 : Login ID Setup .......................................................................2-531
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