April 2017
2-364
Xerox® VersaLink® B7025/B7030/B7035 Multifunction Printer
027-564, 027-565, 027-578
Launch Issue
Status Indicator RAPs
027-564 SMB Protocol Error 4-024 RAP
027-564 SMB protocol error (4-024), the host is missing.
Procedure
Advise the customer to:
1. Check that the authentication server and the machine can communicate through the net-
work (check the network group, TCP/IP settings, check the communication at Port No.
137 (UDP)/Port No. 138 (UDP)/Port No. 139 (TCP)).
2. If the authentication server and the machine are connected to different subnets, check
that the machine has settings that can resolve the address of the authentication server.
3. Check if the NetBIOS over TCP/IP has become enabled at the authentication server set-
tings:
a. Check if the authentication server and the machine can resolve the addresses from
the WINS server.
b. Check if the authentication server and the machine can resolve the addresses from
the DNS server.
4. Check if the NetBIOS over TCP/IP has become enabled at the authentication server set-
tings.
5. Check at the Internet connection firewall if the communication through Ports 137, 138 and
139 are not blocked.
027-565, 027-578 SMB Protocol Errors 2 RAP
027-565 SMB protocol error (4-025), cannot connect.
027-578 SMB protocol error (4-038), communication timeout has occurred.
Procedure
Advise the customer to check that the authentication server and the machine can communi-
cate through the network (check the network group, TCP/IP settings, check the communication
at Port No. 137 (UDP)/Port No. 138 (UDP)/Port No. 139 (TCP)).
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