April 2017
1-4
Xerox® VersaLink® B7025/B7030/B7035 Multifunction Printer
SCP 3
Launch Issue
Service Call Procedures
SCP 3 Fault Analysis
Use Fault Analysis to identify the appropriate RAP to perform based on the machine fault or
symptoms.
Procedure
CAUTION
Do not expose the drum cartridge, PL 90.20 Item 1 to light for more than 30 minutes. If neces-
sary, remove the drum cartridge, then place in a black bag.
Fault Codes
If a fault code is displayed, go to the relevant RAP. Also refer to Unresolved Faults.
Image Quality Defects
If the image quality is defective, go to the IQ1 Image Quality Entry RAP.
Unresolved Faults
If a fault cannot be resolved using the appropriate RAP, and only if instructed by 2nd level sup-
port, obtain a device log. Refer to GP 19 Obtaining Audit and Device Logs. Escalate the prob-
lem to 2nd level support.
Other Problems
• For suspected power distribution faults, refer to the following:
– 01A AC Power RAP.
– 01B +5VDC Power Fault RAP.
– 01C +24VDC Power Fault RAP.
– Wiring Diagrams
• Scan to file failure when using FTP or SMP protocols. Perform the 016A Scan to Network
Error Entry RAP.
• For unresolved faults that occur during start up of the device, perform the OF1 POST
Error RAP.
• For fax faults without a fault code, perform the 020A Fax Entry RAP.
• If the customer requires a billing plan or region change, go to GP 27 Billing Plan/Region
Conversion Process.
• If the customer requires a billing impression mode change, go to GP 28 Billing Impression
Mode Change Process.
Additional Information
If necessary, refer to the general procedures and information that follow:
• GP 1 Diagnostics Entry.
• GP 2 Fault Codes and History Files.
• GP 3 Device Information.
• GP 4 Machine Software.
• GP 5 Miscellaneous Checks.
• GP 6 How to Check a Motor.
• GP 7 How to Check a Sensor.
• GP 8 How to Check a Solenoid or Clutch.
• GP 9 How to Check a Switch.
• GP 10 How to Switch Off the Machine or Switch On the Machine.
• GP 11 How to Safely Lift or Move Heavy Modules.
• GP 12 Machine Lubrication.
• GP 13 Network Clone Procedure.
• GP 14 Printing Reports.
• GP 15 Paper and Media Size Specifications.
• GP 16 Installation Space Requirements.
• GP 17 Electrical Power Requirements.
• GP 18 Environmental Data.
• GP 19 Obtaining Audit and Device Logs.
• GP 20 First Copy/Print Out Time and Power On Time.
• GP 21 Restriction of Hazardous Substances (RoHS).
• GP 22 Special Boot Modes.
• GP 23 Customer Administration Tools.
• GP 24 How to Set the Date and Time.
• GP 25 Ethernet Crossover Cable Setup.
• GP 26 Replacement Dongle Process.
• GP 27 Billing Plan/Region Conversion Process.
• GP 28 Billing Impression Mode Change Process.
• GP 29 System Administrator Password Reset.
• GP 30 How to Print the Fax Reports.
• GP 31 Print/Copy Orientation Definitions
• GP 40 Glossary of Terms, Acronyms and Abbreviations.
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