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DC1632/2240
Service Call Procedures
Service Call Procedures
Prelaunch Training/Review
Service Call Procedures
Service Strategy
The service strategy for the DocuColor 1632/2240 Copier/Printer is to perform any High Fre-
quency Service Item (HFSI) actions before attempting to repair any problems. Some problems
will be corrected by this strategy without the need to diagnose them. The Repair Analysis Pro-
cedures (RAPs) will be used for any remaining problems.
Problems that occur in the Basic Printer mode will be repaired before problems that occur
when using the accessories.
Image Quality problems should be repaired after all other problems are repaired.
Service Call Procedures
The Service Call Procedures are a guide for performing any service on this machine. The
procedures are designed to be used with the Service Manual. Perform each step in order.
Initial Actions
The Initial Actions gather information about the condition of the machine and the problem that
caused the service call.
Call Flow
Call Flow summarizes the sequence of the Service Call Procedures.
Detailed Maintenance Activities
This section provides the information needed to perform the DC135 High Frequency Service
Item (HFSI) actions.
Cleaning Procedures
The cleaning procedures list what needs to be cleaned at each service call.
Final Actions
The Final Actions will test the copier/printer and return it to the customer. Administrative activi-
ties are also performed in the Final Actions.
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