Diagnostic aids 3-1
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3. Diagnostic aids
This chapter explains the tests and procedures to identify printer failures and to verify that repairs have
corrected the problem.
Accessing service menus
Access the following menus to identify problems with the printer and run diagnostic tests.
Diagnostics Menu 1. Turn off the printer.
2. Press and hold the 3 and 6
buttons simultaneously.
3. Turn on the printer.
4. Release the buttons after 10
seconds.
The Diagnostics Menu group consists of menus,
settings, and operations that are used to diagnose
various printer problems.
Note: While the Diagnostics Menu Group is active,
all host interfaces are offline.
See “Entering Diagnostics Menus” on page 3-2
for more information.
Configuration Menu 1. Turn off the printer.
2. Press and hold the 2 and 6
buttons simultaneously.
3. Turn on the printer.
4. Release the buttons after 10
seconds.
The Configuration Menu group contains a set of
menus, settings, and operations which are
infrequently required by a user. Generally, the
options made available in this menu group are
used to configure a printer for operation.
See “Entering Configuration Menu” on
page 3-35 for more information.
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