NEC Xen Master - 1-8-25 ACD;UCD Group Agent Assignment

1 - 214 ACD/UCD Group Agent Assignment
NEC Business Solutions Ltd Xen Master & Xen Axis
A6-324000-642-02 - Release 6.0 May 2003
1-8-25
System Mode
1
Submode
8
Data No.
25
PC Programming
a
+ AA
ACD/UCD Group Agent Assignment
General Description
Use this Memory Block to specify the Agent Extension Number and the Automatic Call
Distribution/Uniform Call Distribution (ACD/UCD) Group Numbers where each agent is
assigned.
Display
Programming Procedures
1 Go off-line.
2 Press LK1 + LK8 +
BE to access the Memory Block.
3 Setting data includes Group no. (1 ~ 4) and Station No. (4 digits max.) Use dial pad to
enter data.
Agent station number is one of the following:
• 2 digit (00 ~ 99)
• 3 digit (000 ~ 999)
• 4 digit (0000 ~ 9999)
Default Values
Not Specified
4 Press
Nto write Group and Station No. and advance to next Agent number (1 ~ 32).
5 After entering last data, press
Nto write the data.
6 Press
Pto go back on-line.
Related Programming
M.B. Number Memory Block Name
1-1-46
Access Code (1-Digit) Assignment
1-1-47
Access Code (2-Digit) Assignment
1-1-48
Access Code (3-Digit) Assignment
1-2-03
2-, 3-, or 4-Digit Station Number Selection
N
1. UCD and ACD cannot be installed in the same system.
2. ACD is not supported in the Xen/Axis system .
2 5 : A G 0 1 / G P I =
T I M E D I S P L A Y
Data
No.
Title
Agent
No.
(1~32)
Group
No.
(1~4)
Station
No.
4 Digits