ACD/UCD Overflow Timer Selection 1 - 237
Programming Manual May 2003
A6-324000-642-02 - Release 6.0
May 2003
1-12-02
System Mode
1
Submode
12
Data No.
02
PC Programming
a
+AA
ACD/UCD Overflow Timer Selection
General Description
This Memory Block specifies the maximum time a waiting Automatic Call Distribution/
Uniform Call Distribution (ACD/UCD) call remains at an ACD/UCD Group before
overflowing to a specified Station or Station Hunt Group.
Display
Settings
LK 1LK 2LK 3LK 4
The shaded area indicates the default setting.
• 10 sec. 20 sec. 30 sec.
LK 5 LK 6 LK 7 LK 8
60 sec. 120 sec. 180 sec. 240 sec.
Programming Procedures
1 Go off-line.
2 Press LK1 + LK12 +
KBto access the Memory Block.
3 Press the corresponding CO/PBX line key to change the data option.
4 Press
Nto write the data.
5 Press
Pto go back on-line.
Related Programming
M.B. Number Memory Block Name
1-1-46
Access Code (1-Digit) Assignment
1-1-47
Access Code (2-Digit) Assignment
1-1-48
Access Code (3-Digit) Assignment
1-2-03
2-, 3-, or 4-Digit Station Number Selection
1-8-25
ACD/UCD Group Agent Assignment
1-12-01
ACD/UCD Group Overflow Destination Assignment
N
1. An ACD/UCD Group Pilot Number cannot be programmed as the overflow destination.
2. ACD is not supported in the Xen Axis system.
0 1 / 0 1 : O V F T M R = 6 0
T I M E D I S P L A Y
Data
No. Title
Group No.
(1~4)
Setting
Data
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