3-20 Phaser 7500 Printer Service Manual
Error Messages and Codes
General Troubleshooting
116-324 Fail
Problem Occurs at Power On
1. Check whether the error persists after returning from Energy Saver mode and
take a note on the result, and then perform Steps 1 to 6 in “Common System
Fail” on page 3-22. (No reports can be obtained during this failure.)
2. If the problem persists, prepare for the recovery operation since the system
may be recovered by the procedures in “HDD System Fail” on page 3-23.
Check with the customer whether important data is stored in the HDD.
3. If no important data is stored in the HDD, perform the “HDD System Fail” on
page 3-23. If the problem persists, reinstall the removed HDD.
4. If important data is stored in the HDD, replace it with the HDD and turn the
power Off then On. If the problem persists, reinstall the HDD and replace the
Image Processor Board.
Problem Occurs other than Power On
1. Get the procedures for reproducing an error as follows, according to the
operations performed where the error occurred.
• The job type: Print.
• The job settings from the Panel.
• Whether HDD spool is enabled/disabled.
• Collect other information as much as possible for reproducing the error.
2. Obtain the Function Setting List, Error History Report, Job History Report, and
Shutdown Report.
3. Perform Steps 1 to 6 of “Common System Fail” on page 3-22. (Obtain both
since both the reports and logs can be obtained.)
Check if any log has been obtained at this point. If no logs have been
obtained, obtain the logs during the error reproduction.
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