3-22 Phaser 7500 Printer Service Manual
Error Messages and Codes
Common System Fail
The following procedure describes the common procedure at System Fail or Sub
System Fail, regardless of whether the power is turned On or during job processing.
Initial Actions
• Collect the detailed procedures below from the customer when a trouble
occurred.
• What job was performed when the problem occurred?
• Check the job settings from the UI.
• Check whether HDD spool is enabled/disabled.
• Collect other information as much as possible to reproduce the error.
Procedure
1. If error was displayed during a service call, obtain Fault History.
2. Turn the power Off and On.
If the problem persists after the power is turned Off then On, obtain the Back
Channel file using the log tool. At this point, if the system starts by turning the
power On.
3. Turn the power Off and On by using the breaker (unplug from and plug to the
power outlet). If the problem persists after the power is turned Off then On,
obtain the Fault History.
4. If the problem persists, check the installation status of the Image Processor
Board and connector cables to install them properly, then perform the same
operation where the error occurred.
5. If the problem persists, replace the Image Processor Board and perform the
same operation where the error occurred.
6. If the system is not restored after the Image Processor Board has been
replaced, reinstall the original Image Processor Board.
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