Phaser 7500 Printer Service Manual 3-303
Error Messages and Codes
2nd BTR Contact/ Retract Fail
After the 2nd BTR Contact/ Retract operation has started, it does not complete 
within the specified time.
Applicable Chain-Link Code
• 094-323: 2nd BTR Contact/Retract Fail
Initial Actions
• Power cycle the printer.
• If the problem persists, follow the procedure below.
Troubleshooting Reference
Applicable Parts Wiring and Plug/Jack Map References
■ 2nd BTR Contact Retract 
Sensor, PL14.4.7
■ 2nd BTR Contact Retract 
Motor, PL14.4.10
■ MCU PWB, PL18.3.6
■ Motor Drive PWB, PL18.3.7
Troubleshooting Procedure
Step Actions and Questions Yes No
1 Perform the BTR Retract Sensors 
test in Diagnostics.
Move the Shielding Board of
the 2nd BTR Contact Retract 
Sensor manually to block/ clear the 
light path to the 2nd BTR Contact 
Retract Sensor.
Does the display change between 
High/ Low?
Go to step 2. Go to “General 
Sensor Failure” 
on page 3-28 to 
troubleshooting 
the 1st BTR 
Contact Retract 
Sensor.
2 Perform the BTR Retract Sensors 
test in Diagnostics.
Does it contact/ retract?
Replace the 
following parts 
in sequence:
■ Motor Drive 
PWB (REP 
18.13, 
page 8-204)
■ MCU PWB 
(REP 18.12, 
page 8-202).
Go to step 3.