4-22 Phaser 7500 Printer Service Manual
General Troubleshooting
12 The IP address has not configured properly. Reboot the printer and
retest.
If the problem persists, reset NVRAM, reboot the printer, and retest.
13 The default gateway is not appropriate for the printer's network.
(If DHCP is enabled, inform the network administrator of
misconfiguration or use the Control Panel to reset the gateway.
From the Control Panel, Printer Setup -> Connection Setup ->
Network Setup -> TCP/IP Setup -> TCP/IP Gateway).
14* Request the network administrator to check the default gateway.
15 The default gateway is improperly added. Reboot and retest.
If the problem persists, reset NVRAM and reboot.
16* None of the configured DNS name servers respond.
(Correct the DNS servers or the DHCP server configuration or
remove the DNS server configuration.)
17* One of the configured DNS name servers does not respond. This is
only a warning, but the misconfiguration will prevent the diagnostic
test from completing.
Remove the offending DNS name server and retest, (or ask the
network administrator to correct the DNS name server or the DHCP
server configuration).
18 There is no DNS resolution available for the printer's DNS host
name or IP address.
Ask the network administrator to correct the DNS server (or enable
DDNS and ask NA to configure the DHCP server to do DDNS).
19* None of the configured WINS servers respond.
(Correct the WINS servers or the DHCP server configuration or
remove the WINS server configuration.)
20* One of the configured WINS servers does not respond. This is only a
warning, but the misconfiguration will prevent the diagnostic test
from completing.
Remove the offending WINS server and retest (or ask the network
administrator to correct the WINS server or the DHCP server
configuration).
21 Verify the SMTP server is correct from your network administrator.
If you defined it using a DNS host name, the name is un-resolvable
by the DNS server; if using an IP address, it may be invalid.
22* Your SMTP server does not respond. Ask the network administrator
to verify that it is responding.
23 The default gateway needs to be defined or the DNS name servers
must be on the same network as the printer.
From the Control Panel, Printer Setup -> Connection Setup ->
Network Setup -> TCP/IP Setup -> TCP/IP Gateway, (or ask the
network administrator to correct the DHCP server configuration).
24 The default gateway needs to be defined or the WINS servers must
be on the same network as the printer.
From the Control Panel, Printer Setup -> Connection Setup ->
Network Setup -> TCP/IP Setup -> TCP/IP Gateway (or ask the
network administrator to correct the DHCP server configuration).
Error Code External Error String
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