SAE error messages and actions
Observation Possible cause Recommended action
Unable to connect to SAE
server message
The SAE server connection
settings are incorrect.
1.
Check the SAE server IP address (see
“Determine the IP address for a computer
on a network” on page 443).
2.
In the instrument Sign In screen, sign in
with a local administrator profile.
3.
Set the correct IP address (in the home
screen, tap Actions4Settings4 SAE
settings4Connection settings).
There is a problem with
the computer on which the
SAE Administrator Console is
installed or a problem with the
network.
Troubleshoot computer or network problems.
The computer on which the
SAE Administrator Console is
installed has a dynamic IP
address that is disconnecting
the server when the computer
is restarted.
Set a static IP address on the computer.
Firewall settings are not
correctly set.
Contact Technical Support.
The Open file from non-SAE
system Setting from SAE
server setting in the SAE
Administrator Console does
not change the software
behavior
The Open file from non-
SAE system Setting from
SAE server function is not
supported in this software.
No action.
Chapter 10 Use the instrument with the Security, Auditing, and E‑signature (SAE) v2.1 module
SAE error messages and actions
10
SeqStudio
™
Flex Series Genetic Analyzer with Instrument Software v1.0 User Guide
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