RFID troubleshooting
Observation Possible cause Recommended action
Unable to read RFID
information or Failure to Read
from RFID tag is displayed
Consumable is improperly
installed or label is defective.
The polymer/conditioning
reagent pouch is not
positioned properly.
Ensure that the RFID label is not visibly
damaged and the pouch is properly installed.
Ensure that the label is close and parallel to
the instrument.
Reposition or re-install the pouch with the
label facing towards the instrument (away from
the user). Close the instrument door to update
the RFID information.
Install a new consumable (if available).
If problem persists, contact Technical Support.
Malfunctioning RFID label or
reader.
Install a used CBC, ABC, pouch, or array on
the instrument:
•
If the instrument can read the RFID label,
install a new CBC, ABC, pouch, or array.
•
If the instrument cannot read the RFID
label, contact Technical Support.
Run troubleshooting
Observation Possible cause Recommended action
Pre-run check messages are
displayed when you start a run
An error condition is preventing
a run from starting.
Close the message screen, fix the error
condition, then start the run again.
A warning condition has
occurred.
Tap OK to start the run.
Plate alert troubleshooting
Note: This information also applies if you are using barcoded plates, but the barcode reader function is
not enabled.
To display the description of plate alerts, tap
(Plate alert).
Observation Possible cause Recommended action
Injections on plate will
exceed or have exceeded 24
hours on the instrument
The plate has been installed
in the instrument drawer for
>24 hours when you start the
run. For information only.
Samples are stable for 16–24 hours. Consider
whether results are aected by installation on
the instrument for >24 hours.
Appendix A Troubleshooting
RFID troubleshooting
A
SeqStudio
™
Flex Series Genetic Analyzer with Instrument Software v1.0 User Guide
507
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