Thermo Scientific appliedbiosystems SeqStudio Flex Series - Sign in Troubleshooting

Observation Possible cause Recommended action
All buttons except
About, Instrument, Email
notifications, and Demo mode
are inactive
Thermo Fisher
™
Connect is
enabled on the instrument and
you are signed in with a cloud
profile.
No action. Normal occurrence.
Sign in troubleshooting
Observation Possible cause Recommended action
Your local instrument profile name is not listed in
the User Profile screen
Your local instrument
profile is linked to your
Thermofisher.com account
and is replaced by your cloud
profile.
See “Local profile and cloud
profile: when to use, user
name, and user initials” on
page 213.
Sign in with your cloud
profile.
The (Cloud) icon is not displayed next to your
profile in the Select instrument profile screen
Thermo Fisher
™
Connect
access has been interrupted
or disabled.
Contact your cloud
administrator.
A cloud administrator
removed the user from an
instrument or disconnected
the instrument from the
InstrumentConnect software.
See “Local profile and cloud
profile: when to use, user
name, and user initials” on
page 213.
Relink your profile. See “Re-
link the instrument to your
cloud profile” on page 223.
Your profile is not listed in the Select instrument
profile screen
Thermo Fisher
™
Connect
access has been interrupted
or disabled, and your original
local profile name has
replaced your cloud profile
name.
Contact your cloud
administrator.
A cloud administrator
removed the user from an
instrument or disconnected
the instrument from the
InstrumentConnect software.
Your original local profile
name has replaced your
cloud profile name.
See “Local profile and cloud
profile: when to use, user
name, and user initials” on
page 213.
Relink your profile. See “Re-
link the instrument to your
cloud profile” on page 223.
Appendix A Troubleshooting
Sign in troubleshooting
A
520
SeqStudio
™
Flex Series Genetic Analyzer with Instrument Software v1.0 User Guide