198 Troubleshooting the Tape Library
T003
T003 - Get Operation Failed, Final Cartridge Position Unknown, Motion OK
Description GUI Description: The robot failed to pick a tape cartridge, and cartridge
recovery is required.
Explanation: The library cannot successfully get a tape cartridge from a
drive, storage or I/E location. The final “resting place” of the tape cartridge is
unknown. There are no additional related recovery logic paths. Fundamental
servo control appears to be OK. If the operation was initiated by a host move
media, the move media command has failed with an ASC/ASCQ of 4h/15h/
01h (hardware mechanical positioning error).
Detection Scenarios Get is not successful and put recovery is not successful and tape cartridge is
not known to be properly seated in picker or storage slot.
Root Causes • Magazine is damaged.
• Magazine is wrong type for tape cartridge.
• Cell is blocked by foreign material, cartridge is not clipped in and seated
correctly.
• Calibration problem results in improper robot position.
• Picker offset problem.
• Tape cartridge is damaged.
• Unlabeled tape cartridge or intermittently readable tape cartridge label in
destination.
• Tape drive load mechanism not working.
• A variety of picker problems such as slipping gears, encoder issues, etc.
Service Resolution
Steps
1 Perform DR002 - Resolve Tape Cartridge Recovery
on page 367.
2Use the Details option on the RAS ticket to gather more information
regarding a specific drive, magazine, or slot causing the problem. Inspect
the problem location for any obstruction or media. Remove it, clear the RAS
ticket, and retry the original operation.
Possible CRUs/FRUs Note: Read and perform all resolution steps before dispatching any parts.
Dispatch the first part listed below for replacement. If this does not solve the
problem, dispatch the second part, and so on, in order. Dispatch only one part
(or set of parts) at a time.
1 Picker Assembly (if Model 1 robot is installed) or
Robot Assembly (if Model 2 robot is installed)
2 Cable Spool
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