Dell PowerVault ML6000 - DR006 - Resolve Unload Timeout

PowerVault ML6000 Maintenance Guide 369
9 You have three options:
a. Select Close to close the ticket now.
b. Select Exit to leave the ticket open for future troubleshooting.
c. Select Back to return to the Diagnostic Resolution.
DR006 - Resolve Unload Timeout
This DR provides customer resolution steps for T053 on page 250.
Problem: The library received a request to unload and eject a tape cartridge from a tape drive, but the library
timed out waiting for a drive response. Although the drive may take up to 20 minutes to complete an
unthread and unload/eject operation, in the event of encountering various error recovery scenarios to
unthread the tape, the library waits for only up to 5 minutes until the unload operation is timed out and a
failure gets reported.
1 Note the RAS ticket details to determine which drive did not complete the unload/eject operation.
2 Wait 5 minutes, then issue a drive unload or move command to repeat the drive unload operation.
3 If the operation times out again, wait another 10 minutes, then issue a drive unload or move command
to attempt another drive unload operation.
4 If the requested command succeeds, observe for future occurrences, and contact Service if the issue
repeats.
5 If the retried commands fail, open the library main access door(s) and use the drive push button on the
front of the drive to initiate a tape cartridge eject operation. Press and hold the button continuously for
10 seconds. If the tape cartridge is ejected, leave the cartridge in the tape drive, close the library access
door(s), and continue operation. Observe for future occurrences of such issues, and contact Service if
the issue repeats.
6 If the drive fails to unload, contact Service for assistance.
7 You have three options:
a. Select Close to close the ticket now.
b. Select Exit to leave the ticket open for future troubleshooting.
c. Select Back to return to the Diagnostic Resolution.
DR007 - Resolve Barcode Scanner Issue
This DR provides customer resolution steps for:
• T015
on page 212
• T063
on page 260
Problem: The library has failed to scan one of the system barcode labels.
• System Serial Number
• World Wide Name (WWN)
• Drive Identification Label
• Module Serial Number
This problem IS NOT associated with failure to read a tape cartridge barcode label.
1 It is unlikely that users can resolve this problem without technical assistance. Please contact Service.