PowerVault ML6000 Maintenance Guide 291
T089
T089 - E-mail Notification Error
Description GUI Description: A library-initiated e-mail notification did not reach its
destination.
Explanation: The user can configure the library to send an e-mail to a
specified address whenever a RAS ticket is generated or a configured
Advanced Reporting log notification is sent. This e-mail will include a
description of the RAS ticket and will optionally include the library snapshot.
The library will report this ticket if it receives any error codes when trying to
send out this e-mail. This ticket indicates that there is something wrong with
the customer’s internal network or its settings, but there is no error on the
library side. Note that the library cannot detect all errors that could occur on a
network, but it can determine if the e-mail was successfully sent to the mail
server on the network.
Detection Scenarios • Any time a RAS ticket is generated and the library has been configured to
generate a RAS e-mail.
• Any time a Advanced Reporting Notification has been configured and the
scheduled sending of such log(s) experiences an error.
Root Causes • E-mail settings on the library are not correct.
• The library is not connected to the network.
• Library is plugged into the wrong network port.
• Network cable is damaged.
• E-mail server is down.
• Some other configuration error on the customer’s network.
Service Resolution
Steps
1 Perform DR053 -
Resolve Network Configuration Issue on page 392.
2 Verify the e-mail configuration settings through the Web client or operator
panel. These settings can be viewed on the operator panel, but only
modified via the Web client.
3 Ensure that the SMTP server is functioning properly and there is network
connectivity between the SMTP server and the library.
Possible CRUs/FRUs None
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