266 Troubleshooting the Tape Library
T068
T068 - Destination Element Full
Description GUI Description: The robot determined that a destination location for a tape
cartridge move operation is already full.
Explanation: The robot has attempted to put to a tape drive, I/E station, or
storage element and has determined that the element is full. This is distinctly
not a SCSI illegal request situation. At the beginning of the move media, the
library inventory has indicated that the destination element was in an empty
state to allow it to be a valid destination. During recovery operations, the
library has concluded that the cell is obstructed by a piece of media. Any
failure that is not thought to be a piece of media in the destination should not
be mapped to this RAS ticket.
Detection Scenarios • The destination element for a move media is full with a cartridge. Library
inventory does not know that the cell is full.
• The destination element for a move media is full with an unlabeled cartridge.
As part of recovery, the library attempts to perform a get from the cell. If the
get succeeds and a tape cartridge is detected in the picker by the tape
cartridge present sensor, the slot is designated as full with an unlabeled tape
cartridge present.
Root Causes • Inventory has not occurred since tape cartridge was placed in element by
some manual operator intervention.
• An unlabeled tape cartridge is placed in a slot by a user (not by the robot).
Service Resolution
Steps
1 Perform DR020 - Resolve Library Inventory Mismatch
on page 376.
2 Use the Details option in the RAS ticket to identify which destination slot is
causing the RAS ticket. Clear the RAS ticket.
3 Open the main door and inspect the slot for media or an obstruction.
Remove the media and retry the operation.
Possible CRUs/FRUs None
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