248 Troubleshooting the Tape Library
T051
T051 - TapeAlert 32 – Interface
Description GUI Description: The tape drive reported an external data interface problem.
Explanation: System determines that the tape drive has issued a
TapeAlert 32, indicating that a tape drive has detected a problem with the
application client interface.
Detection Scenarios Tape drive issues a TapeAlert 32, which is recognized by the library during the
continuous 4-second polling cycle of tape drive status.
Root Causes Tape drive has determined that there is a connection interface problem per its
internal algorithms.
Service Resolution
Steps
1 Perform DR012 -
Resolve Drive TapeAlert 32 - Host Interface on page 372.
2Use the Details option in the RAS ticket to identify which tape drive reported
the RAS ticket.
3 Clear the RAS ticket.
4 Check the cabling from the back of the tape drive to the host, and reseat all
the cables.
5 If the RAS ticket persists, swap cables between drives to isolate a bad cable.
If this works and you can detect the drive, replace the bad cable.
6 If swapping cables did not fix the problem, upgrade the tape drive to the
latest drive firmware.
Possible CRUs/FRUs Note: Read and perform all resolution steps before dispatching any parts.
Dispatch the first part listed below for replacement. If this does not solve the
problem, dispatch the second part, and so on, in order. Dispatch only one part
(or set of parts) at a time.
1 Drive Sled (only if all cables are OK and host communication to other drives
works)
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