386 Troubleshooting the Tape Library
2 If this problem occurred following the swapping of a module, control boards, or compact flash cards
between libraries, the two libraries have incompatible parts, and the parts should be returned to their
original libraries.
3 If neither of these scenarios apply, or the problem remains unresolved, contact Service for assistance.
4 You have three options:
a. Select Close to close the ticket now.
b. Select Exit to leave the ticket open for future troubleshooting.
c. Select Back to return to the Diagnostic Resolution.
DR041 - Resolve Robot Installation
This DR provides customer resolution steps for T083 on page 284.
Problem: The library detected a condition that indicatesthe robot assembly has been installed incorrectly.
The robot travels on Y-rack gears, located at the front and rear of the library. If the robot is installed into
these Y-rails with one end higher or lower than the other, the robot assembly will not be level, and may not
function properly.
1 Close the ticket and power off the library.
2 Open the library main access door(s) and verify that the vertical Y-rails in all modules are secured
properly, and that the vertical Y-rail columns on the left side are fully settled to the lowest positions.
3 After all Y-rails have been secured, close all main library access doors, power on the library, and
observe if the ticket reappears.
4 If the ticket reappears, contact Service for assistance.
5 You have three options:
a. Select Close to close the ticket now.
b. Select Exit to leave the ticket open for future troubleshooting.
c. Select Back to return to the Diagnostic Resolution.
DR042 - Resolve Missing Cleaning Cartridge
This DR provides customer resolution steps for T084 on page 285.
Problem: While performing inventory, the library determined that a cleaning cartridge is missing. This
cleaning tape was originally imported using the library operator interface specifically for the library to use for
cleaning tape drives. This tape cartridge is not managed by any host applications. It is likely that this tape
was manually removed while the library was powered off, or when the main access door was opened.
1 View the ticket details to determine the barcode label of the missing cleaning tape and the coordinate
where it used to be stored.
2 A valid cleaning cartridge should be imported into the library to allow cleaning operations to function
properly.
3 If inspection of the slot shows the tape cartridge to be present, the barcode label is not being read
reliably by the library. Replace the barcode label or the tape cartridge.
4 You have three options:
a. Select Close to close the ticket now.
b. Select Exit to leave the ticket open for future troubleshooting.
c. Select Back to return to the Diagnostic Resolution.
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