252 Troubleshooting the Tape Library
T056
T056 - Drive TapeAlert 39 - Diagnostic Required
Description GUI Description: A tape may have a hardware fault, and further diagnostics
may be required to isolate the issue to a media or drive problem.
Explanation: System determines that the drive has issued a TapeAlert 39,
indicating that the drive may have experienced a hardware fault and that
further diagnostic may be required. Typically, this TapeAlert flag is reported in
conjunction with TapeAlert flag 4, which indicates a media issue. If TapeAlert
flag 4 is accompanied by TapeAlert 39, this may indicate a pulled leader pin.
Resolution text will explain the relationship and possibly reference the
TapeAlert flag 4 tickets and resolution.
Detection Scenarios Tape drive issues a TapeAlert 4, which is recognized by the library during the
continuous 4 second polling cycle of drive status.
Root Causes Drive has determined that there is a problem per its internal algorithms.
Service Resolution
Steps
1 Perform DR024 - Resolve Drive TapeAlert 39 – Diagnostics Required
on
page 377.
Possible CRUs/FRUs Note: Read and perform all resolution steps before dispatching any parts.
Dispatch the first part listed below for replacement. If this does not solve the
problem, dispatch the second part, and so on, in order. Dispatch only one part
(or set of parts) at a time.
1Drive Sled
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