296 Troubleshooting the Tape Library
T095
T095 - Installation and Verification Test (IVT) Failure
Description GUI Description: A sub-test failed during the Installation & Verification Test.
Explanation: The library contains a verification test that can be run to validate
that the system has been installed properly and is up and running. Errors can
occur during this test. The library will post this RAS ticket whenever an error
occurs during this IVT test that is not covered by some other RAS ticket.
Because there is no specific resolution strategy to assist the user in diagnosis,
the only customer action is to contact Service.
Detection Scenarios During the IVT test run, any library error occurs that is not already handled by
an existing RAS ticket.
Root Causes Any function that is executed by the Installation and Verification Test (IVT) that
does not complete successfully. The actual root cause(s) will be dynamically
displayed in the ticket details.
Service Resolution
Steps
1 Ensure that the media for the test was imported into the SYSTEM partition
and was loaded into the top I/E slot.
2 Do not dispatch parts based solely on this test failure. Continue to use any
available additional troubleshooting tools to confirm that the failure listed in
the RAS ticket is accurate.
Note: IVT is optimized for library firmware versions 520G and above and
libraries built after July 1, 2008 (serial numbers with last four digits 8602 and
above).
• If your library was built on or before July 1, 2008, and you are running
firmware version 520G or later, you will not be able to run the IVT test, even
though the selection is available.
• If your library was built on or before July 1, 2008, and you are running
firmware version 500G or earlier, you can run the test, but it is not
recommended because it may produce erroneous results.
Possible CRUs/FRUs Note: Read and perform all resolution steps before dispatching any parts.
Dispatch the first part listed below for replacement. If this does not solve the
problem, dispatch the second part, and so on, in order. Dispatch only one part
(or set of parts) at a time.
1 The items will be dynamically displayed, depending on the failure.
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