384 Troubleshooting the Tape Library
5 You have three options:
a. Select Close to close the ticket now.
b. Select Exit to leave the ticket open for future troubleshooting.
c. Select Back to return to the Diagnostic Resolution.
DR036 - Resolve Partially Open I/E Station
This DR provides resolution steps for T077 on page 275.
Problem: An I/E station cannot be accessed. Possible causes include:
• An I/E station door may be partially open.
• A control cable to the I/E station is unplugged.
1 If any of the I/E station doors are partially open, close them. Otherwise, open the main access door and
look for an unplugged cable on the back of the I/E station lock assembly.
2 Contact Service if problem persists.
3 You have three options:
a. Select Close to close the ticket now.
b. Select Exit to leave the ticket open for future troubleshooting.
c. Select Back to return to the Diagnostic Resolution.
DR037 - Resolve Media Eject
This DR provides customer resolution steps for T052 on page 249.
Problem: A tape drive has reported a problem that requires the currently loaded tape cartridge to be ejected
from the tape drive in order for the tape drive to recover.
1 Note the ticket details to determine the drive location and reason details.
2 If the reason details do not indicate an undetermined root cause of the issue, but actually isolated the
problem to the drive or tape cartridge due to saved historical information, consider media or drive
replacements to prevent the issue in the future.
3 To recover from the issue, eject the tape cartridge from the drive and export it out of the library.
4 Inspect the tape cartridge and retire the tape cartridge if problems are found:
• Damaged cartridge shell
• Misplaced barcode label or interference by foreign material
• Snapped tape or disconnected leader pin
5 If the tape cartridge appears good, import the media back to the respective partition and retry operations
with the tape cartridge.
6 You have three options:
a. Select Close to close the ticket now.
b. Select Exit to leave the ticket open for future troubleshooting.
c. Select Back to return to the Diagnostic Resolution.
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