224 Troubleshooting the Tape Library
T026
T026 - Primary Key Server Failover
Description GUI Description: The library performed a successful communication failover
to the secondary key server.
Explanation: The key management features on the library allow the user to
connect two key servers for redundancy. If communication to the primary
server is interrupted, the library will automatically switch or failover to the
secondary server. This RAS ticket is generated to notify the user that
communication to the primary key server failed and that the library performed
a successful failover to the secondary key server.
Detection Scenarios The library detects that it can no longer communicate with the primary key
server and automatically switches to the secondary key server, where it
established successful communication.
Root Causes • Primary key server is not connected properly.
• Primary key server is not configured properly.
• Library Ethernet settings are not configured properly.
Service Resolution
Steps
1 Perform DR079 - Resolve Key Server
Request Issue on page 401.
2 Perform EKM Path Diagnostics (Tools > Diagnostics > EKM > EKM Path
Diagnostics in the Web client). See Running
EKM Path Diagnostics on
page 8.
3 If the “Ping” test is unsuccessful, look for physical connection problems and
down server(s).
4 If “Ping” is successful, do the following:
a. Verify that EKM is running.
b. Verify that the media is not from a different EKM environment.
c. Verify that the key server is present.
Possible CRUs/FRUs None
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