PowerVault ML6000 Maintenance Guide 375
1 Determine the tape drive location and tape cartridge barcode label information from the ticket details.
2 Use the host application and read all data from the respective tape cartridge to rebuild the corrupted
tape directory.
3 You have three options:
a. Select Close to close the ticket now.
b. Select Exit to leave the ticket open for future troubleshooting.
c. Select Back to return to the Diagnostic Resolution.
DR018 - Resolve Drive Cleaning Requirement
This DR provides customer resolution steps for:
• T045
on page 242
• T046
on page 243
Problem: A tape drive has reported that it requires cleaning. The drive cannot be used for normal operations
again until it is successfully cleaned.
There are two cases to consider:
• Library-controlled or host-controlled cleaning is enabled.
• Library-controlled automatic cleaning is disabled.
Case A: Library-controlled or host-controlled cleaning is enabled.
1 Prior to the tape drive requesting cleaning, the cleaning process should have been triggered already
when the tape drive recommended cleaning. However, since the tape drive is now requesting to be
cleaned, a valid, non-expired cleaning tape may not have been available for library-initiated or host-
controlled cleaning. Verify that cleaning tapes are properly configured and not expired.
2 Perform a manually initiated cleaning operation for the tape drive, as documented in the library user
guide.
Case B: Library-controlled automatic cleaning is disabled.
1 Since automatic library-initiated tape drive cleaning operations are not enabled, perform a manually
initiated drive cleaning operation for the tape drive, as documented in the library user guide. Note that
in the case of ticket T045
, the drive may require multiple drive cleaning operations.
You have three options:
a. Select Close to close the ticket now.
b. Select Exit to leave the ticket open for future troubleshooting.
c. Select Back to return to the Diagnostic Resolution.
DR019 - Resolve Open Access Door
This DR provides customer resolution steps for T060 on page 256.
Problem: A library main access door appears to be open. Either an access door is opened, or module
termination is interrupted.
1 Determine whether a main access door was actually opened.
2 Note all resolution steps and close this ticket.
3 If no access door appears to have been opened, check that all module terminators and module-to-
module cables are properly connected.
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