10 Common Service Procedures
•Select Setup > Encryption > System Configuration or Setup > Encryption > Partition Configuration
and click the link that says “Click here to run EKM Path Diagnostics.” Note that performing this
action takes the partition in which the selected tape drive resides offline. When the test
completes, the partition automatically comes back online.
A list of all the tape drives enabled for library-managed encryption is displayed, along with the
tape drive status and the partition in which each tape drive resides.
2 Select the tape drive on which you want to perform diagnostics and click
Apply. Tape drives must be
unloaded, ready, and online in order for the test to run.
A dialog box appears, telling you that the selected partition will be taken offline.
3 Click
OK to start the diagnostics.
4 The library performs the diagnostics and displays pass/fail results on each of the tests in the Progress
Window.
5 Do one of the following:
• If
Completed appears in the Progress Window, the diagnostics were performed (this does not mean
that the diagnostics passed, just that the diagnostics were performed). Click
Close to close the
Progress Window.
• If
Failure appears in the Progress Window, the diagnostics were not able to be performed. Follow
the instructions listed in the Progress Window to resolve any issues that occurred during the
operation.
Using Automatic EKM Path Diagnostics
You can enable the library to automatically perform EKM Path Diagnostics at selected intervals. During each
interval, the library tests every configured key server. The default test interval is four hours. The library
generates a RAS ticket if there are problems.
Automatic EKM Path Diagnostics is disabled by default. It is recommended that you leave Automatic EKM
Path Diagnostics disabled, unless network interruptions are a common cause of encryption failures at your
site.
For a list of tests performed, see Running
EKM Path Diagnostics on page 8.
To enable Automatic EKM Path Diagnostics:
1 From the Web client, select
Setup > Encryption > System Configuration.
2 Select the
Automatic EKM Path Diagnostics check box.
3 Select a test interval from the
Interval drop-down list.
The diagnostics tests may take several minutes to complete.
Running Automatic EKM Path Diagnostics may cause an increase in
RAS tickets if tests are skipped due to tape drives being unavailable
for a configurable number of consecutive test intervals. To reduce the
occurrences of RAS tickets, you can specify the number of
consecutive test intervals required to generate a RAS ticket to a
higher number, or you can set the library to never generate a RAS
ticket for missed test intervals.
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