Dell PowerVault ML6000 - DR049 - Resolve Drive Tapealert 30, 31 - Drive Hardware Error

390 Troubleshooting the Tape Library
1 Reload the tape cartridge back into the drive.
2 Restart the failed host application.
3 You have three options:
a. Select Close to close the ticket now.
b. Select Exit to leave the ticket open for future troubleshooting.
c. Select Back to return to the Diagnostic Resolution.
DR049 - Resolve Drive TapeAlert 30, 31 - Drive Hardware Error
This DR provides customer resolution steps for:
• T049
on page 246
• T050
on page 247
Problem: The tape drive has detected an internal hardware error that requires a power cycle of the tape
drive to recover.
1 Note the drive sled coordinates from the ticket details.
2 Collect a tape drive log for the noted tap drive via the Web client Tools > Drive Operations menu
selection.
3 Contact Service for assistance in obtaining an e-mail address to which to send the tape drive log, as
well as assistance regarding a possible tape drive firmware update.
4 If the drive reported TapeAlert 30 and a tape cartridge is still mounted in the drive, attempt a drive
unload operation. (Continue to the next step, even if the unload operation fails.)
5 Consult the user documentation regarding a drive reset operation or drive removal and replacement
procedure. Then, either perform a drive reset operation via the Tools > Diagnostics menu selection,
or remove and reinsert the drive sled as follows:
a. From the remote user interface Operations > Drive > Change Mode menu selection, take the
drive offline.
b. After the drive is offline, the blue LED on the rear of the drive sled turns solid blue. At this point,
remove the drive sled from the library.
c. Wait 1 minute, then re-insert and secure the drive sled. Wait for the drive sled to display its
operational LED states:
• Green LED blinks once per second
• Amber LED is off
d. Using the remote interface, take the drive online with the Operations > Drive > Change Mode
menu selection.
6 Continue operations and monitor for recurrence of the issue. Contact Service if the issue persists or
repeats.
7 You have three options:
a. Select Close to close the ticket now.
b. Select Exit to leave the ticket open for future troubleshooting.
c. Select Back to return to the Diagnostic Resolution.