Dell PowerVault ML6000 Maintenance Guide

PowerVault ML6000 Maintenance Guide 249
T052
T052 - Drive TapeAlert 33 – Media Eject Required
Description GUI Description: The tape drive has an error which requires the tape
cartridge to be ejected for error recovery.
Explanation: System determines that the tape drive has issued a
TapeAlert33, indicating that the tape drive requires a tape cartridge to be
ejected to resolve a problem.
Detection Scenarios Tape drive issues a TapeAlert 33, which is recognized by the library during the
continuous 4-second polling cycle of tape drive status.
Root Causes Tape drive has determined that there is a problem per its internal algorithms.
Service Resolution
Steps
1 Perform DR037 -
Resolve Media Eject on page 384.
2Use the Details option in the RAS ticket to identify which tape drive reported
the RAS ticket. If possible, check the front of the tape drive for error
indications.
3 Attempt to unload the media through the operator panel or Web client. If this
is unsuccessful, open the main door and perform an emergency reset by
holding down the eject button for 5 seconds.
4 Clear the RAS ticket.
5 Upgrade the tape drive to the latest drive firmware posted on http://
support.dell.com.
6 Use a piece of known good media and retry the operation on the tape drive.
7 If using 400G library firmware or later, run the IVT - Drive test from the
Library Tests option accessed through the operator panel.
Note: IVT is optimized for library firmware versions 520G and above and
libraries built after July 1, 2008 (serial numbers with last four digits 8602 and
above).
• If your library was built on or before July 1, 2008, and you are running
firmware version 520G or later, you will not be able to run the IVT test,
even though the selection is available.
• If your library was built on or before July 1, 2008, and you are running
firmware version 500G or earlier, you can run the test, but it is not
recommended because it may produce erroneous results.
Possible CRUs/FRUs Note: Read and perform all resolution steps before dispatching any parts.
Dispatch the first part listed below for replacement. If this does not solve the
problem, dispatch the second part, and so on, in order. Dispatch only one part
(or set of parts) at a time.
1Drive Sled

Dell PowerVault ML6000 Specifications

General

Brand	Dell
Model	PowerVault ML6000
Category	Storage
Language	English