PowerVault ML6000 Maintenance Guide 259
Service Resolution
Steps
1 Perform DR010 - Termination and Connectivity Diagnostic on page 371.
2 Using the Web client or operator panel, click the Resolve button in the RAS
ticket. In the resolution of the RAS ticket, the user should be presented with
another button labeled Self Test. Select Self Test. The unit will perform a
module termination self test and list the results of whether it passes or fails.
It will only run this on one module at a time, so the user must click Next and
do a self test on each module.
3 If the module terminator self test fails, identify which module failed and
inspect the module terminators and module-to-module cables for loose
connectors or damage (bent or broken pins). If damaged, replace the part.
Reseat the terminators and cables.
4 Clear the RAS ticket and reboot the library.
5 If using 400G library firmware or later, run the IVT - Frame test from the
Library Tests option accessed through the operator panel.
Note: IVT is optimized for library firmware versions 520G and above and
libraries built after July 1, 2008 (serial numbers with last four digits 8602 and
above).
• If your library was built on or before July 1, 2008, and you are running
firmware version 520G or later, you will not be able to run the IVT test,
even though the selection is available.
• If your library was built on or before July 1, 2008, and you are running
firmware version 500G or earlier, you can run the test, but it is not
recommended because it may produce erroneous results.
Possible CRUs/FRUs Note: Read and perform all resolution steps before dispatching any parts.
Dispatch the first part listed below for replacement. If this does not solve the
problem, dispatch the second part, and so on, in order. Dispatch only one part
(or set of parts) at a time.
1 Module Terminators and Module-to-Module Cables
T062 - Module Configuration Problem
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