Step Action
1. Configure call distribution
*9531994
2. 31-1 => UCD Menu - Group Setup
3. 31-2 => UCD Menu - Group Options
Programming Feature Via Hicom Assistant E
Configure the feature via Hicom Assistant E as follows:
Step Action
1. Configure call distribution
2. Incoming Calls
3. UCD groups
Performing Feature Check
Check the feature for error-free functioning as follows:
Step Action
1.
2.
3.
7.2.12 Queues
Definition
If all extensions (agents) in a UCD group are busy, incoming calls are placed on hold and entered in a
queue.
Each agent in a UCD group can display the number of calls located in the queue of his own UCD
group.
Either an announcement or music can be played for the waiting parties.
Model-Specific Data
Subject OfficePro OfficeCom OfficePoint OfficeOne
Feature available in x x _ _
HW requirements - - - -
SW requirements As of Rel. 1.0 As of Rel. 1.0 _ _
Queues per UCD group 1 1 _ _
Number of calls in the queue. 72 72 _ _
Hicom 150 E Office Rel.1.0 Service Manual - 7.2 Features for general incoming traffic
http://cmweb01.mch.pn.siemens.de/e_doku/en/h150/h15/30/sh/2/15_72.htm (20 of 48) [06/04/2000 13:09:58]
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