Siemens Hicom 150 E Office - Automatic Call Connection (AICC) with UCD

2. 16-18-1 to 16-18-7 => Call Management Inc - CM-Elements
Programming Feature Via Hicom Assistant E
Configure the feature via Hicom Assistant E as follows:
Step Action
1. Configure overflow
2. Incoming Calls
3. Call destination lists
Performing Feature Check
Check the feature for error-free functioning as follows:
Step Action
1. Do not answer the call to the UCD group.
When the call forwarding - no answer timeout has elapsed, the call is signalled at the overflow
destination.
7.2.19 Automatic Call Connection (AICC) with UCD
Definition
Agents can use this feature to answer incoming calls without performing any operator actions. In
order to do this, the agent must be using a headset in conjunction with an enable key on the terminal.
An audible tone in the headset lets the UCD subscriber know that a call has arrived, and the call is
then switched through automatically.
AICC (also called Forced Feed) can be configured separately for each UCD group and is activated if a
headset is configured or is automatically detected for the terminal used.
Model-Specific Data
Subject OfficePro OfficeCom OfficePoint OfficeOne
Feature available in x x - -
HW requirements - - - -
SW requirements As of Rel. 1.0 As of Rel. 1.0 _ _
General requirements optiset E, headset,
enable key
optiset E, headset,
enable key
_ _
Dependencies/Limitations
Subject Dependency/Limitation
A/b extensions A/b extensions cannot use this feature.
Hicom 150 E Office Rel.1.0 Service Manual - 7.2 Features for general incoming traffic
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