Configure the feature via Hicom Assistant T as follows:
Step Action
1. Configure wrap-up
*9531994
2. 31-3 => UCD Menu - Wrap Up Period
Programming Feature Via Hicom Assistant E
Configure the feature via Hicom Assistant E as follows:
Step Action
1. Configure wrap-up
2. Incoming Calls
3. UCD parameters
Performing Feature Check
Check the feature for error-free functioning as follows:
Step Action
1. Set up wrap-up time.
2. Set up a call.
3. Terminate the call.
4. Call UCD group again.
The UCD extension does not receive any distinctive ringing during the set wrap-up time.
7.2.17 Recorded Announcement / MOH Music on Hold
Definition
A greeting message (announcement before answering) can be played for the caller before his call is
switched through. In this regard, the announcement devices are assigned on a line basis.
In the case of UCD, music and/or other announcements can be played for the caller if his call cannot
be switched through immediately. These announcements (or music) can be played back in any order
(up to 7) until an agent in the group becomes available.
It is possible to play music on hold or announcements from a connected external announcement
device using the following types of tape recorders:
Devices that always start at the beginning of the message when activated (e.g. a greeting
message)
Continuous playback devices (for MOH)
The announcements can be assigned to each UCD group individually.
Hicom 150 E Office Rel.1.0 Service Manual - 7.2 Features for general incoming traffic
http://cmweb01.mch.pn.siemens.de/e_doku/en/h150/h15/30/sh/2/15_72.htm (26 of 48) [06/04/2000 13:09:58]
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