Siemens Hicom 150 E Office - UCD - Universal Call Distribution

8.31 UCD - Universal Call Distribution
Introduction
UCD can be configured for the entire system via the user interface (UI) or with Assistant E.
Note
All UCD parameters should be programmed before releasing UCD.
Activating UCD after entering all data
Step Entry Action Display
1. *95 31994 Start system administration System Administration
2. 22-16 UCD Mode: no
3.
*1
UCD Mode: yes
4. F8-F7 Exit system administration Set time, Set date
Overview of Universal Call Distribution (UCD)
Menu Meaning
31 UCD
31-1 Group Setup
31-2 Group Options
31-2-1 Queue device (queue devices that must be defined separately under code 25 can be
specified here)
31-2-2 Queue timers
31-2-3 Call cycles
31-2-3-1 Primary cycle
31-2-3-2 Secondary cycle
31-2-4 AICC connection
31-2-5 Max. waiting calls
31-3 Wrap Up Period
31-4 Call priority ext.
31-5 Call priority int.
Examples of Universal Call Distribution
Group assignment (31 1)
Hicom 150 E Office Rel.1.0 Service Manual - 8.31 UCD - Universal Call Distribution
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