Siemens Hicom 150 E Office - Page 655

17.
* 2
Reference call number to call destination list 2 Call No. 441: 2
18. F7 Return to submenu CM-Elements
19. 3 Select external call allocation, Day Call No. 100: 14
20. Repeat steps 2 to 17
(this sets all external calls for ACD)
21. F8 Return to the main menu System Administration
Overload phase
Release the associated dialling class of service for extension 100.
Programming with Hicom Assistant T
Step Entry Action Display
1. 14-14 Select menu for releasing associated dialling Ext 100: Denied
2.
* 1
Assign the class of service to ext 100 Ext 100: Allowed
3. S Press the service key to exit system administration
A P.O.T. is plugged into port 124 (analog) to log in the port. This can be removed again later.
"Do Not Disturb" is set using the authorised extension for the analog port by means of
associated features. This port can then be used by the Agentline for the overload phase.
Step Entry Action Display
1. *83124*97 Activate the feature DND via associated service from the port
using the extension 100 at the port with the extension 124
Do Not Disturb on
Logging in agents
The agents must now be logged in at the terminals.
Step Entry Action Display
1. *401 Enter the code at the terminal with extension 101 Agent:
2. 100 Log in at ACD group 1 under the ID 100 available
3. *401 Enter the code at the terminal with the extension 102 Agent:
4. 101 Log in at ACD group 1 under the ID 101 available
5. *401 Enter the code at the terminal with the extension 103 Agent:
6. 110 Log in at ACD group 2 under the ID 110 available
7. *401 Enter the code at the terminal with the extension 104 Agent:
8. 111 Log in at ACD group 2 with the ID 111 available
Hicom 150 E Office Rel.1.0 Service Manual - 8.32 Hicom 150 E Office - Hicom Agentline Office call distribution
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