Chapter 6. Service Action Tickets (Txxx) and Diagnostic
Resolutions (DRxxx)
“Service Action Tickets”
“Diagnostic Resolutions” on page 6-60
Before you begin servicing the library, refer to “General Service Guidelines” on
page 7-3.
Service Action Tickets
When the library detects a problem, it generates an error code and displays it in
the Operator Intervention report, along with a full description of the problem and
suggestions for resolving it.
The sections below offer more information than will be displayed in an Operator
Intervention on the Operator Panel. Refer to this information for additional help in
resolving problems.
Check your host for Sense Data and refer to “Library Sense Data” on page B-1.
Important: It is recommended that Service Action Tickets not be allowed to
accumulate in the Operator Intervention reports. After an incident has
been resolved or repaired, the Service Action Ticket should be closed.
T001: Tape Cartridge Stuck in Picker, Motion OK
Description GUI Description: A tape is stranded in the Picker Assembly and must be
removed to continue operations.
Explanation: The robot is not logically expecting to see a tape in the picker,
but the tape presence sensor indicates otherwise. The tape cannot
legitimately be returned to a home slot nor can it be placed in a destination
slot. The volser may be unknown or the library may be full or changing the
host(s) inventory is disruptive
Detection Scenarios
1. The Picker becomes enabled after a door is opened or the library system
boots up and discovers that the cartridge present sensor detects a
cartridge.
2. The system has tried to recover from a PUT failure and wants to return
the cartridge to a home slot; however, the home slot recovery logic
completes without recovery (home slot is a drive or the I/O Station is
open or the I/O Station is full).
3. The cartridge present sensor and sensing circuit is falsely representing the
presence of a cartridge.
© Copyright IBM Corp. 2005, 2010 6-1
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