Troubleshooting Steps:
To proceed with troubleshooting the library should be taken out of service.
v If the user opened or closed the I/O station at the time the problem was reported, close this operator intervention
message and retry operations.
v If the problem is reported again, contact Service.
v If there was no user interaction with the I/O station at the time the problem was reported, defective hardware is
likely. Contact service to resolve the problem.
v Choose one of the following options:
– Select Close to close the ticket now.
– Select Exit to leave the ticket open for future troubleshooting.
– Select Back to return to the Diagnostic Resolution.
It may take several minutes to achieve offline state for all partitions depending on host commands in progress.
Do you want to set all logical libraries to offline at this time?
v No - You have elected to troubleshoot at a later time. Ticket will remain open.
v Yes - Open all I/O Station doors. Select Self Test to trigger the library to verify all doors are open.
– Self Test Failed - Test failed. Door X is not detected open. Replace I/O Station lock assembly.
– Self Test Passed - Door open test passed.
Close all I/O Station doors. Select Self Test to trigger the library to verify all I/O Station doors are closed.
- Self Test Failed - Test failed. Door X is not detected closed. Replace I/O Station lock assembly.
- Self Test Passed - Door closed test passed.
Select Self Test to trigger the library to verify that all I/O station locks can be locked and opened.
v Self Test Failed - Test failed. Lock X is not opening and closing properly. Replace I/O Station lock
assembly.
v Self Test Passed - Lock test passed.
Attempt to open all I/O Station doors to confirm that doors are locked.
Did any of the doors open?
– Yes - I/O Station door X opened when the lock should have prevented it. Replace I/O Station lock
assembly.
– No - Doors locked shut test passed.
The system will now attempt to locate the I/O Station magazines with the robotics.
- Self Test Failed - I/O Station magazine X in I/O Station Y cannot be properly calibrated. Replace
I/O Station lock assembly and magazine.
- Self Test Passed - All self tests have passed. The original problem has been resolved.
Ticket has been closed.
Monitor for reoccurrence.
DR012: Resolve Drive Tape Alert 32 - Host Interface
Problem:
A tape drive has detected and reported a problem with its host interface connection. This can be caused by a loose
or disconnected cable, bad termination, or other FC, SAS, or SCSI communication issues.
Chapter 6. Service Action Tickets (Txxx) and Diagnostic Resolutions (DRxxx) 6-65
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