T084: Missing Cleaning Tape
Description GUI Description: A cleaning tape cartridge, configured for automatic
library-initiated cleaning, is missing.
Explanation: When using the library to manage drive cleaning, the cleaning
cartridges that are imported into the library are not visible to any host and
are not part of any logical library. Rather, they are in the “system” logical
library. Under all circumstances, the user should use the insert and remove
cleaning cartridge functions to move cleaning cartridges into and out of the
cleaning slots in this “system” logical library. If the library becomes aware
during inventory that a system cleaning cartridge has been removed
manually (through an open door and/or with the power OFF) this ticket will
be used to notify the user that this cleaning resource is now missing. Because
the cartridge has gone missing, the library cleaning functionality is no longer
intact. It is either degraded (fewer cartridges available) or totally absent (no
cleaning cartridge in the library).
Detection Scenario
1. When library inventory occurs during robot initialization from a power
ON.
2. When library inventory occurs during robot initialization from a door
close.
Root Causes
1. User removes cartridge manually instead of via remove cleaning media
GUI functionality.
2. Bar code label on a system cleaning cartridge is not read during
inventory.
3. Any scenario where a properly inserted system cleaning cartridge which
has not yet been properly removed is detected to be missing based on
library inventory operations.
Possible CRU Replacements Cleaning cartridge
Resolution
1. Perform “DR042: Resolve Missing Cleaning Cartridge” on page 6-76.
2. If auto-cleaning is enabled, ensure a cleaning tape is loaded in the
correctly specified cleaning slot in the library.
T085: Unknown Cartridge in Cleaning Slot
Description GUI Description: A configured cleaning slot contains an unknown tape
cartridge which will not be used for automatic library-initiated drive
cleaning operations.
Explanation: When using the library to manage drive cleaning, the cleaning
cartridges that are inserted into the library are not visible to any host and are
not part of any logical library. Rather, they are in the “system” logical library.
Under all circumstances, the user should use the insert and remove cleaning
cartridge functions to move cleaning cartridges into and out of the cleaning
slots in this “system” logical library. If the library becomes aware during
inventory that an unexpected (non-inserted) cartridge has been inserted into
a cleaning slot manually (through an open door and/or with the power OFF)
this ticket will be used to notify the user that this slot contains a cartridge
that cannot be used for cleaning. Because the cartridge was not inserted as a
cleaning cartridge, the library cleaning functionality is no longer intact. It is
either degraded (fewer valid cartridges available) or totally absent (no valid
cleaning cartridge in the library).
Chapter 6. Service Action Tickets (Txxx) and Diagnostic Resolutions (DRxxx) 6-39
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