Troubleshooting Steps:
1. Determine the specific cartridge and drive involved in the problem selecting the Details button.
2. Retry the operation with the same cartridge in the same drive.
3. If the retry attempt fails, try the operation to the same cartridge in a different drive.
4. If the cartridge fails in more than one drive, retire the cartridge.
5. It the cartridge tests OK, use a known good cartridge to test the drive by performing read/write operations from
a host, or by using a drive-specific utility. Contact Service for information on a drive utility for your specific
drive type.
6. If the problem persists, gather a drive log afer the next occurrence of a Table Alert 5 or 6. Drive logs are
captured by using the Service Library → Capture Drive log menu selection from the Web User Interface. Contact
Service and provide the drive log.
DR046: Resolve Drive TapeAlert 8 - Suspect Data Grade Tape
Problem:
A drive has determined that a tape is not data grade and therefore data should not be written to it.
There can be several possible causes of this problem. Not all of the causes are genuine bad tapes, but in some cases
a cartridge should be retired.
Troubleshooting Steps:
1. Attempting invalid operations with a cleaning cartridge may cause this problem. If the cartridge is a cleaning
cartridge, remove it from the host application inventory of valid data cartridges.
2. If the cartridge is new, the tape may not have been formatted by the cartridge manufacturer. The drive will
automatically attempt to format the tape. If successful, all other operations to the tape will continue without
incident and this problem can be closed.
3. On LTO cartridges, the cartridge memory chip may be corrupted. Using host application utilities, force a read of
the entire tape. When the tape is unloaded, the drive should repair the memory chip corruption. Monitor this
cartridge for reoccurrence of a Tape Alert 8. Retire this cartridge if the problem occurs again.
DR047: Resolve Drive TapeAlert 15 - Cartridge Memory Failure
Problem:
A drive has determined that a memory in cassette (MIC) has failed. This will reduce performance. The cartridge
memory may be repairable.
Troubleshooting Steps:
1. Attempt to repair the cartridge memory by using host backup application utilities to read the entire tape. When
th tape is unloaded, the cartridge may be able to repair the tape memory.
2. To verify that the cartridge memory is repaired, attempt to use the cartridge again for normal read/write
operations. If this cartridge fails again, retire the cartridge.
DR048: Resolve Drive TapeAlert 16 - Forced Eject
Problem:
A cartridge was manually ejected from a drive while it was actively reading or writing. This typically occurs when
a user is servicing the drive and has not stopped all host operations to the drive.
Troubleshooting Steps:
1. Reload the tape cartridge back into the drive.
2. Restart the failed host application.
6-78 TS3310 Tape Library Maintenance Information
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