DR103: Resolve Display Assembly Communication Failure
Problem:
A problem has been detected and isolated to a communication link failure to the library's local display assembly.
The nature of the problem indicates that replacement of the display assembly may be required. Your library should
remain operational from the remote browser interface.
Troubleshooting Steps:
1. If this ticket and T064 - LCB Hardware Failure are generated within a few minutes of each other, the problem
lies with one of the power supplies in the CM. Replace the Power Supply.
2. Examine all cabling at the back of the display assembly and within the CM for proper connectivity. Inspect for
damage.
3. If no cabling problems are found, and no concurrent tickets have been posted against the LCB, replace the
display assembly.
DR105: HPF Connection Failure
Problem:
A Fibre Channel I/O blade has detected that its secondary host port failover (HPF) port connection has failed.
Troubleshooting Steps:
1. Note the Fibre Channel I/O blade location and identify the Fibre Channel cable connection.
2. Ensure that the Fibre cables are properly connected to both the switch and the Fibre Channel I/O blade and that
the cable connections are undamaged and free of debris.
3. Reset the port on the Fibre Channel I/O blade via the local or remote user interface.
4. If the problem persists, contact Service for further assistance.
5. Choose one of the following options:
v Select Close to close the ticket now.
v Select Exit to leave the ticket open for future troubleshooting.
v Select Back to return to the Diagnostic Resolution.
v
DR106 - Resolve Media Security Notification
Problem The library has been configured to inform of unexpected cartridge removal,
expected tape cartridge removal or both:
v Media removal is expected whenever an exported cartridge has been
physically removed by an operator from an I/O area element.
v Media removal is not expected if a cartridge was previously detected in a
storage, drive, or I/O element without having been exported or moved by
the robot to a respective I/E area element for operator access and removal.
Chapter 6. Service Action Tickets (Txxx) and Diagnostic Resolutions (DRxxx) 6-91
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