Table D-12. Troubleshooting Tips for the Ultrium Tape Drive (continued)
If the problem is this.... Do this....
The Ultrium Tape Drive won't load a
tape cartridge.
One of the following has occurred:
v A tape cartridge is already inserted. To remove the cartridge, press the
unload button. If the cartridge does not eject, turn OFF the power to
Ultrium Tape Drive, then turn it back ON and press the unload button.
v The tape cartridge was inserted incorrectly.
v The tape cartridge was defective. Insert another tape cartridge. If the
problem persists, replace the tape drive sled (see “Drive Sled” on page
8-43).
v The Ultrium Tape Drive has no power. Ensure the drive sled is plugged
into the Library correctly. (See “Drive Sled” on page 8-43.) If there are
multiple drives in the library and the other drives are powered up
correctly, suspect the power cable or power distribution card.
v If the problem exists for multiple cartridges, the Ultrium Tape Drive is
defective. Replace the tape drive (see “Drive Sled” on page 8-43).
The Ultrium Tape Drive won't unload
the tape cartridge.
The tape cartridge is stuck or is broken. Press the unload button. If the
cartridge does not eject, turn OFF the power to Ultrium Tape Drive, then
turn it back ON. If the cartridge still does not eject, manually remove it (see
“Manual Cartridge Removal from a Drive” on page 8-122).
The host received TapeAlert
messages.
See Appendix A, “TapeAlert Flags Supported by the Drive,” on page A-1.
The host reported SCSI problems
(such as selection or command
time-outs, or parity errors).
See Appendix E, “Message Retrieval at the Host,” on page E-1.
A library reported an interface
problem.
Run drive diagnostics. The drive sled or RS-422 circuitry may be defective.
Refer to the section about running drive diagnostics in the Setup and
Operator Guide.
Codes display on the single-character
display, but the status light doesn't
turn ON.
The Ultrium Tape Drive is defective. Replace the tape drive sled, (see “Drive
Sled” on page 8-43).
Methods of Receiving Errors and Messages
Use the table below as a guide for identifying error and message codes reported to
the Ultrium Tape Drive, library, or host.
Note: The codes on the single-character display have different meanings,
depending on whether they display during normal operations or while the
drive is in maintenance mode. Codes that occur during normal operations
are defined in “Drive Error Codes” on page D-41. Codes that occur while in
maintenance mode are defined in “Diagnostic and Maintenance Functions”
on page D-26.
Table D-13. Methods of Receiving Errors and Messages for the Ultrium Tape Drive
If the error or message was
presented by.... Do this....
The library's display (if the tape drive
is enclosed in a library or autoloader)
See Chapter 1, “Start Service,” on page 1-1.
The tape drive's single-character
display and the status light flashes
yellow
See “Drive Error Codes” on page D-41. To determine the meaning of status
light activity, see “Status Light” on page D-2.
Appendix D. Using Ultrium Drives D-49
To Next Page
Loading...
Need help?
General
