Troubleshooting Steps
v If the media removal was expected, I/O area elements might be available
for operator initiated cartridge insert operations, import operations or
both.
v If the media removal was unexpected, cartridge removal authorization
might need to be validated.
1. To view which cartridges have been removed, go to Service Library →
Media Security Log and select Media Security Log.
2. You have three options:
v Select Close to close the operator intervention.
v Select Exit to leave the operator intervention open for future
troubleshooting.
v Select Back to return to the Diagnostic Resolution.
DR110: Resolve Drive Encryption Control Failure
Problem:
A tape drive reported that the requested drive encryption method could not be enabled.
Troubleshooting Steps:
1. Note the drive sled coordinate from the RAS ticket and close the ticket.
2. Make sure the referenced tape drive is not loaded with a tape cartridge. Unload the drive if a tape cartridge is
present.
3. Verify that the tape drive firmware version is at least at the firmware version referenced in the release notes for
the currently installed library firmware version. Update the tape drive firmware if a newer version is required.
4. Consult your user documentation regarding removal and replacement of a drive sled.
5. Remove the drive sled identified in the RAS ticket, wait for 1 minute and then re-insert and secure the same
drive sled into its drive bay location.
6. Wait for the drive to initialize and become ready.
7. Make sure the logical library partition is configured for the correct encryption method and no RAS ticket is
generated against the drive.
8. From the remote user interface, view the library configuration by selecting Reports → Library Configuration.
9. Click on the respective drive coordinate and verify the drive encryption method setting.
10. Contact Service if an issue remains.
11. Choose one of the following options:
v Select Close to close the ticket now.
v Select Exit to leave the ticket open for future troubleshooting.
v Select Back to return to the Diagnostic Resolution.
DR111: Resolve Drive Encryption Service Request Monitoring
Problem:
A tape drive reported that an encryption request needed to be serviced, but the drive did not indicate required
encryption key request details. The drive sled controller suspended encryption key exchange request monitoring
until the tape cartridge is unloaded.
6-92 TS3310 Tape Library Maintenance Information
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