DR095: Resolve Drive Sled Auto-level Failure
Problem:
The library is not able to auto-level any of the drive sleds. This problem may be caused by a missing or corrupt
firmware update image file.
Troubleshooting Steps:
1. Close this ticket and perform a library firmware upgrade to the current production firmware revision.
DR096: Resolve Drive Cleaning Failure
Problem:
After the drive was cleaned and the cleaning tape was removed from the drive, the drive continues to request drive
cleaning. This could indicate a problem with the drive.
Troubleshooting Steps:
1. Close this ticket and perform a manual drive cleaning with a different cleaning tape.
2. If this ticket reoccurs following the manual cleaning, take the drive offline.
DR098: Resolve Hardware Clock Failure
Problem:
The library firmware detected that the hardware clock (RTC) has failed. The library system time may appear to be
set correctly, but accurate time will be lost following a power cycle or reboot.
Troubleshooting Steps:
1. The hardware clock (RTC) is part of the LCB hardware. Replace the LCB.
DR099: Resolve Barcode Label Mapping
Problem:
There was a barcode scanning error detected during an attempt to inventory the library. There are two possible
scenarios:
1. Improper application of barcode label(s).
2. Magazine(s) improperly seated.
Troubleshooting Steps:
1. Verify that all library and tape barcode labels are properly attached and that no overlapping barcode labels are
visible.
2. Ensure that all magazines are properly installed and that all barcode labels are visible.
3. Open and then close the access door in order to cause the library to perform another inventory.
Chapter 6. Service Action Tickets (Txxx) and Diagnostic Resolutions (DRxxx) 6-89
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